AUC's Summer session remains online. Fall 2020 semester will follow a low-density model.

For Students' Online Support, Click Here.

For Faculty Support, Click Here.

For IT Solutions, Click Here.

For Coronavirus (COVID-19) Updates, Read More.

digital-innovation

IT Solutions in response to COVID-19

Many of our on-campus services will be transitioning to an online format. Find below the featured IT services to facilitate this online transition.
VPN

VPN Accounts

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ITsupport

24/7 IT Help Desk

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Zoom

Video Conferencing

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Adobewhite

Free Access to Adobe

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Access computer labs from home

Computer Labs Remote Access

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Hub

Learning Hub

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Proctored Online Assessment

Proctored Online Assessment

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AUC

Microsoft Teams

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faq

Remote Operations FAQs

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We want to hear your feedback on our offered remote services.

Send your feedback here

SYSTEM ALERTS

 

 

   
   
   
   
   
   
     

 

UPCOMING INITIATIVES

BIGFIX

IBM BigFix Implementation

IBM BigFix provides system administrators with remote control, patch management, software distribution, operating system deployment, network access protection.

curriculog

Curriculum Proposal System (CPS) Migration to Curriculog Software

The in-house developed Curriculum Proposal System (CPS) is planned to be migrated to Curriculog commercial software to make use of the extra feaatures it has and for the smooth integration with Banner and Acalog.

wifi-network

Wifi Network Renovation

AUC wireless network provides wireless network connectivity for all AUC systems and users, including students, faculty, staff, alumni and guests. The aim of the project is to enhance the overall end-user network experience, using up-to-date wireless network technology to provide stable, high-speed network services on campus, with proper wifi coverage and performance.

FROM GOOD TO GREAT

Itsupport

24/7 IT Support

Due to public health measures to limit the spread of COVID-19, effective March 18, 2020, we are switching to online 24/7 support to any IT related issues.

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adobe

Free Access to Adobe Products

As a result of campus closure, Adobe has provided temporary at-home access for impacted students and faculty, so that they can continue their work remotely. 

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zoom

Zoom-Video Conferencing

Zoom is a web-based video conference platform that allows one to one or one to multi audio video-based meetings to facilitate the communications between faculty members with students, staff meetings

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computer-lab-access

Remote Access to Campus Computer Labs

Connect to a computer lab remotely in a secure and reliable connection. This offered service works across all devices and operating systems including Windows, Mac Os, IOS, Android and Linux.

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AUC

Proctored Online Assessment

This guide helps faculty and students learn more and have access to best practices and tips in using Respondus LockDown Browser and Respondus Monitor for online proctored assessments.

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Microsoft AUC

Microsoft Teams

With Microsoft Teams you can start a new conversation, share a project document for feedback or schedule a non-limited time meeting with voice, video, and screen sharing. 

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password-change

Password Change Policy

The password change policy is in place to better protect your user accounts and securely access AUC online applications. All AUC users need to change their passwords on a yearly basis.

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it-support-vivantio

IT Self-Service Portal

A new IT ticketing system called Vivantio is in place for all IT issues to be reported through it. It is the most flexible, reliable, easy to use, and trusted IT service management system. The reporting is done through the IT help desk team or the self-service portal.

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AUCCoin

AUC Coin

For the first time in the region, a cashless community is forming within the grounds of The American University in Cairo, paving the road for others to follow.

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banner9-cloud

Banner 9 Launch

Banner is one of our main institutional assets when it comes to providing direct services to all university stakeholders, both present and future. It provides the main interface for software applications for many administrative offices at AUC.

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auc-banner-mobile-app

AUC Banner Mobile App

AUC Banner Mobile App helps you stay connected to your Banner system like never before. You’ll have access to most features that make your registration experience more effective, more efficient, and more fun.

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auc-mobile-app

AUC Mobile App

The AUC Mobile application aims to serve main stakeholders: students, faculty, staff, and alumni. The aim of the application is to increase communication and engagement.

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linkedin-learning

LinkedIn Learning (Previously Lynda)

LinkedIn Learning is a software for online video courses. It combines the industry-leading content from Lynda.com with LinkedIn’s professional data and network. The online library features 10,000 + digital courses taught by industry experts and cover a wide range of business, creative and technical topics from leadership soft skills to design principles to programming languages. LinkedIn Learning is available to AUC community 24/7, on any device, online and offline.

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degree-works

DegreeWorks

DegreeWorks is a comprehensive and friendly academic advising and degree audit tool that helps students and their advisers know their degree requirements and what has been fulfilled and what's left to graduate.

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HDMI

High-Definition Multimedia Interface (HDMI)

HDMI is a digital interface for transmitting audio and video data in a single cable and it delivers high-quality image and unmatched ease of use.

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auc-connect

AUC Connect

AUC Connect is AUC's new engagement platform that is bringing students, faculty, staff and alumni together in one digital space to connect and engage based on their profile.

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AUC

AUC Recognized for Exemplary Performance in Digital Innovation with Operational Efficiency Award

Earlier this year, The American University in Cairo announced its decision to move the Ellucian Banner Student Information System (SIS) to the cloud.

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IT SECURITY

IT security is crucial to all organizations to conduct their business properly. IT security is the protection of the information and systems, as well as the hardware that uses, stores and transmits that information. IT security protects the organization’s ability to function, ensures the safe operation of applications implemented, protects the data that the organization collects and uses, and lastly safeguards the technology assets used by the organization. 

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it-security

IMPORTANT FACTS

AUC Mobile Application Downloads

0

AUC Mobile Application Concurrent Users

0 +

Banner Mobile Application Downloads

0

LinkedIn (Lynda) Active Users

0

RELATED LINKS

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