digital-innovation

Discover Possibilities

Digital innovation provides a world-class IT environment for a teaching and research institution of the highest caliber.
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Projects and Services

The Office of Information Technology offers many diverse services for AUC community to support academic excellence and ensure highest quality technology-based services.  

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IT Self-Service Portal

The new IT ticketing system is in place now for reporting all IT-related issues. It is the most flexible, reliable, easy to use, and trusted IT service management system.  

Open a Ticket

Latest Updates

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Google Workspace New Storage Policy

Recently, Google announced upcoming changes in its terms and conditions. Accordingly, it published some useful FAQs and guidance on how to download Google
data that our community can use to reduce their overall Google storage usage.

Zoom

Zoom Retention 2021 Reminder

As we are all using the Zoom platform for online lectures, meetings and webinars, and in order for all participants to keep using the platform in the best way allowing all members to enjoy the platform facilities.

Cartoon of building, cloud, router and screen

A Better Connected AUC: Infrastructure Upgrades

The University's technology infrastructure team has implemented a few upgrades to enhance your overall connection experience

Spring 2022 FACTS

AUC Mobile Application Downloads

0

Purchase Transactions on AUC Pay

0

Events Hosted on AUC Connect

0

Certificates Awarded on LinkedIn Learning

0

From Good to Great

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Password Change Policy

The password change policy is in place to better protect your user accounts and securely access AUC online applications. All AUC users need to change their passwords on a yearly basis.

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IT Self-Service Portal

A new IT ticketing system called Vivantio is in place for all IT issues to be reported through it. It is the most flexible, reliable, easy to use, and trusted IT service management system. The reporting is done through the IT help desk team or the self-service portal.

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AUC Pay

For the first time in the region, a cashless community is forming within the grounds of The American University in Cairo, paving the road for others to follow.

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Banner 9 Launch

Banner is one of the main institutional assets when it comes to providing direct services to all University stakeholders, both present and future. It provides the main interface for software applications for many administrative offices at AUC.

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AUC Banner Mobile App

AUC Banner Mobile App helps you stay connected to your Banner system like never before. You’ll have access to most features that make your registration experience more effective, more efficient, and more fun.

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AUC Mobile App

The AUC Mobile application aims to serve main stakeholders: students, faculty, staff, and alumni. The aim of the application is to increase communication and engagement.

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LinkedIn Learning (Previously Lynda)

LinkedIn Learning is a software for online video courses. It combines the industry-leading content from Lynda.com with LinkedIn’s professional data and network. The online library features 10,000 + digital courses taught by industry experts and cover a wide range of business, creative and technical topics from leadership soft skills to design principles to programming languages. LinkedIn Learning is available to AUC community 24/7, on any device, online and offline.

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DegreeWorks

DegreeWorks is a comprehensive and friendly academic advising and degree audit tool that helps students and their advisers know their degree requirements and what has been fulfilled and what's left to graduate.

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HDMI

High-Definition Multimedia Interface (HDMI)

HDMI is a digital interface for transmitting audio and video data in a single cable and it delivers high-quality image and unmatched ease of use.

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AUC Connect

AUC Connect is AUC's new engagement platform that is bringing students, faculty, staff and alumni together in one digital space to connect and engage based on their profile.

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Information Security

The mission of the Office of Information Security is to deliver optimum protection for AUC information and technology assets through establishing a proactive, risk-based, and business resilient program that delivers and encourages risk-acknowledged actions with well-defined governance to ultimately deliver AUC business goals.

 

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Digital Innovation

Wessam Maher, AUC Chief Information Security and Risk Officer receives Arab CISO of the Year Award

Wessam Maher, AUC's chief information security and risk officer, receive the Arab CISO of the Year award. This award is given as a part of the annual Arab Security Conference.

 

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