Latest Updates

  • Google Workspace is an online cloud storage and collaboration tool that gives users the ability to create, share and collaborate using Google applications. The American University in Cairo has partnered with Google to provide free Google Workspace accounts to all students, staff, faculty, and Alumni.

    Recently Google announced upcoming changes in its terms and conditions. Accordingly, it published some useful FAQs and guidance on how to download Google data that our community can use to reduce their overall Google storage usage.

    You can also find below some additional helpful resources:

    Overview of your Google Drive Storage
    Listing of files using space on your Google Drive Storage (Sorted by size)
    Guidance on how to manage files in your Google Drive Storage

  • The University Technology Infrastructure team is planning to perform regular IT security maintenance and upgrades on Thursday, March 10, 2022. This maintenance will take place from 10 pm to 12 am at the New Cairo campus.

    During maintenance, access to the Internet and AUC IT services from within AUC campus and housing buildings will be affected, VPN access/authentication to AUC IT services may also face interruptions for short periods of time.

    For further questions or concerns, contact IT support using the IT Support Portal.

  • The University Technology Infrastructure team is planning to perform regular IT security maintenance and upgrades on Friday, Feb 25th, 2022, from 7 am – 9 am. 

    During maintenance, access to the Internet and AUC IT services from within AUC Campuses and Housing buildings will be affected, VPN access/authentication to AUC IT services may also face interruptions for short periods of time.

    For support, you can either call the IT hotline on +2.02.615.1200 or open an online IT ticket on IT Support Portal.

  • As we are all using Zoom platform for online lectures, meetings, and webinars, in order for all participants to keep using the platform in the best way allowing all members to enjoy the platform facilities, we are obliged to purge the period from Winter through summer 2020 recordings. We will be retaining the recordings beginning of fall 2021/2022.

    In case there is a business need to keep the recording, the users should download it on their PCs and delete it from the cloud before January 30, 2022.
    Note that the above-mentioned recordings will be deleted automatically from the cloud after this date.

    For instructions on how to download/delete your recordings, click here.
    For further support or inquiries, send an email.

  • The University's technology infrastructure team has implemented a few upgrades to enhance your overall connection experience:

    • Bandwidth Increase: To keep up with the demand for a better connection experience on campus, AUC has increased its network bandwidth capabilities by 42% this year.

    • SSO Upgrade: AUC’s Single Sign-On (SSO) was upgraded to provide a more secure, reliable, and seamless sign-on experience with key AUC applications integrated with the SSO. These enhancements include: Lowering data breach threats, ensuring faster logins, and eliminating the need for different passwords and multiple logins.

    • Network Security Upgrade: Clear Pass Policy Manager (CPPM) enables the protection of the AUC network from unauthorized access and regulates the access for different AUC personas. The newest upgrade is now compatible with all new operating systems to provide a safe network environment for the AUC community.

    The AUC infrastructure is a critical resource, so more upgrades and enhancements are coming your way.
    For support, you call the IT hotline on +2.02.615.1200 or open an online IT ticket on IT Support Portal.

  • The University's technology infrastructure team is planning to perform regular network maintenance and upgrades at the following two-time slots:

    1. Friday, January 7, from 9 - 11 am
    2. Friday, January 14, from 9 - 11 am

    During maintenance, access to the internet and AUC IT services from AUC campuses and housing buildings will be affected. Remote access/authentication to AUC IT services may also face interruptions for short periods.

    For questions or concerns, contact IT support using the IT Support Portal or on +2.02.615.1200.

  • As we are all using the Zoom platform for online lectures, meetings, and webinars, in order for all participants to keep using the platform in the best way allowing all members to enjoy the platform facilities, we are obliged to purge the period from winter 2020 through summer 2020 recordings. We will be retaining the recordings beginning of fall 2021/2022.

    In case there is a business need to keep the recording, the users should download it on their PCs and delete it from the cloud before January 30, 2022.  

    Note that the above-mentioned recordings will be deleted automatically from the cloud after this date.

    For instructions on how to download/delete your recordings, click here.
    For further support or inquiries, send an email.