Latest Updates

December 2024 — Join DMS

(Faculty and Staff)

Universities continue to face cybersecurity risks as they manage extensive amounts of sensitive and proprietary data, including personal identifiable information belonging to faculty, staff and students, making them prime targets for cyberattacks. This is why protecting AUC's network and digital assets is a priority. For the past several months, AUC has been rolling out a Device Management Service (DMS), which helps to protect the device and the data on it. A DMS protects the University’s network from cyberattacks that take advantage of vulnerabilities of unprotected devices. The majority of our faculty and staff have already registered their University-owned Windows desktops and laptops. We are now urgently requesting the remaining faculty and staff to enroll their devices in DMS by December 8, 2024.  After this date, all unregistered Windows devices may lose access to AUC digital resources, including access to the shared folders and network printers. If these devices continue to be unregistered, they may even lose access to the WIFI. 

More information about DMS

September 2024 — Streamline Your Machine Replacement: Backup Steps 

(Faculty and Staff)
For support during transitioning to new devices, the Office of Information Technology is introducing the OneDrive solution for temporary data backup. This will help you seamlessly transfer your data to your new device.

Note:

• The data and its backup are entirely your responsibility. The Office of Information Technology is not liable for any data loss or issues arising during the backup process.
• OneDrive storage is provided for temporary backup only. You have up to two weeks to store your data. After this period, your data may be deleted at any time without further notice. Ensure your files are secured before the storage period ends.
• To minimize the risk of data loss, it is strongly recommended that you backup your data no more than one day before moving to a new device.

April 2024 — Moving to CANVAS

We are moving from Blackboard to CANVAS, the world's #1 teaching and learning software.

CANVAS is renowned for its robust and engaging cloud-based learning environment. By transitioning to CANVAS, AUC aims to provide its students and faculty with an exceptional learning experience. With its advanced features and user-friendly interface, CANVAS serves as a solid digital foundation for teaching and learning at AUC. 

More information about CANVAS

April 2024 — Network Renovation Project

Network infrastructure is the backbone of our educational organization. It allows us to send emails, stream our events, make Zoom calls, either business or academic, establish phone calls, and access the internet. AUC has maintained its current network solution on both campuses (New Cairo and Downtown) for more than 14 years. The current network devices need to be updated from a technology or Support perspective. With the advancements in digital processes, online courses, video tutorials, BYOD trends, and the explosion of smart IoT devices, AUC wants to ensure that it is fully capable of handling these growing set of challenges and expectations and keeps adhering to the latest technology trends and build on a best practice technology architecture. Also, with most of the building blocks of modern business digital transformation being network-centric, it became ever more critical for the network to evolve and keep pace with the business changes needed instead of stifling business agility and innovation. Hence, it is time to renovate the network infrastructure and catch up with modern network technologies introduced in the market. The project aims to build an agile, adaptive, Seamless application connectivity, consistent security controls, high availability, and end-to-end network visibility and policy control to help the AUC community deliver better business outcomes. 

For support, open an IT ticket on the IT self-service portal.

More information about Network Renovation

February 12, 2024 — Getting Started with AI Tools

Explore new features that are reshaping the way we work and learn. Engage with technology at AUC to stay ahead in this fast-evolving world! 

More information about AI Tools

AUC is launching a new Device Management Service (DMS) to manage University-owned devices and their configurations. This is a significant upgrade in our IT infrastructure to improve efficiency and security for our community.

The DMS will ensure University-purchased and maintained computers and devices are up-to-date, secure and have access to the latest University-licensed software and applications. DMS will also help protect against unauthorized access to data, content and applications on a device in the event a device is lost or someone gains unauthorized access to it. It is a proactive approach to ensure our computer systems and network are safe, secure and available for teaching, learning, research and serving our community. This is part of IT’s larger strategy to focus on enhancing educational outcomes, driving business decisions and improving operational efficiency. DMS will provide three immediate benefits for you:

1. Safer computing: Achieve more effective protection from malware and identity theft.
2. Asset inventory: Obtain data for fiscal stewardship and more accurate assistance with problems, including the inventory of University-owned computers and software
3. Automated provisioning: Experience faster deployment, redeployment and rebuild of computers, coupled with remote deployment of software updates for common programs like Microsoft and Adobe products. Moving forward, all University-owned computers must be enrolled in the DMS, and any software or configuration change on those devices will be carried out by IT. Over the coming weeks, our IT team will reach out to you directly to implement these changes on your AUC-owned device(s). Please know that we are implementing DMS thoughtfully, keeping in mind AUC's mission and business needs, as well as ensuring a safe computing environment for our community while minimizing disruptions.

A number of information sessions will be conducted to explain the project and its implications and address any concerns you may have. For details and updates on DMS, please check our Digital Transformation webpage. You can also find a comprehensive list of frequently asked questions that will address common queries and concerns about DMS. If you have specific questions or suggestions about the DMS project, we encourage you to submit them through our online feedback form. Additionally, the IT support team will be available to help. If you encounter any issues, please open an IT ticket.

We appreciate your cooperation and understanding as we undertake this important infrastructure enhancement and strengthen data security across University campuses.

The implementation of Multi-Factor Authentication (MFA) for the entire AUC community. The project will be rolled out in phases, with the next phase focusing on all AUC Staff. We want to inform you that today, Monday, July 31, 2023, at 12 pm, MFA will be activated for your account to provide secure access to your AUC account and resources. Your support and involvement in this phase are crucial to ensure a smooth and successful rollout.

As part of the first phase of our Single Sign-On (SSO) implementation, we have already applied it to Blackboard, Library Space Booking, My AUC Mobile App, LinkedIn Learning, and SAP Success Factors. Now you can access all those applications and services only once and with just one set of login credentials.

We are excited to inform you that phase two of the SSO integration is scheduled to go live on April 11, 2023. This phase will include the Google Workspace applications such as Gmail, Google Drive, Google Docs, and many more.

We believe that this new simplified authentication process will streamline your user experience and make it easier for you to access the tools and resources you need to succeed in your academic and professional endeavors. It should also save you time, improve productivity and reduce the risk of security breaches.

We are writing to inform you about an important update regarding the AUC Mobile app. As of April 1, 2023, the AUC Mobile app will be replaced with a new application.

As per the announcement shared earlier this month, we have launched a new mobile app that will provide you with even more services and features. The new app, called My AUC, is available for download on both iOS and Android devices.

The new app offers a variety of features that will make your campus experience more convenient and streamlined. Some of the key features include:

• Easy access to course schedules and academic information
• Maps to help you navigate the campus
• A directory of support offices and contacts
• Bus schedules and subscription information

Note: AUC Pay is not currently supported on the mobile channel. However, you can still access your account through the AUC Pay Web Portal. We apologize for any inconvenience this may cause.

We encourage you to download the new app and explore all of its features. We believe that it will greatly enhance your overall campus experience. We are constantly working on enhancing the app, so stay tuned for additional exciting features and updates in the near future. To download the app, click here.

Starting March 15, 2023, we will ll be rolling out the new SSO (Single Sign-On) system. Single sign-on is an authentication method that allows users to sign in using their AUC credentials to multiple independent software systems. Using SSO means a user doesn't have to sign in to every application they wish to access.

This newest upgrade will allow an easier, faster, more reliable, and more secure way to log into the multiple AUC applications and software tools used on a daily basis. Signing in will grant you access to the below list of AUC applications and more apps in the near future.

Important Tips:

1. Sign In Using Your Full Email
To sign in, you need to write your full email (e.g., john@aucegypt.edu) and not just your username (e.g., john)

2. Stay Signed In
To reduce the number of times you are asked to sign in, choose to Stay signed in. This will allow you to remain logged in until you sign out manually.
Security Note: Avoid using this option if you are using a public machine.

Our support team is available to answer any questions you might have! Open an online IT ticket on the IT Support Portal if you need help.

We are excited to announce the release of AUC's new mobile application, My AUC. Our Digital Transformation team worked hard to get this out with a bundle of highly requested features by the AUC Community. Thanks to all the offices that partnered with us. Also, a special thanks to all students, faculty, and staff members who helped us test the Beta version.

What Is the App About?
 My AUC is a mobile application offering a personalized view to AUC students, faculty, staff, and guests to support the on-the-go AUC digital experience through the preferred mobile channel. By downloading My AUC, you'll get access to a central mobile hub that connects information relevant to you from multiple channels and systems. Here is a summary of what you access through the app in its first release, with more features on the way.

CONTACTS
Get Connected Effortlessly

- Pin Your Key Contacts

- Open IT Tickets

- Get Suggested Contacts for You

BUSES
Informed Commuting

- View Bus Schedule
- Get Route Updates
- Navigate to Stops

HEALTH
Be Well and Healthy

- Medical Hotlines
- Wellbeing Resources
- On Campus Clinics
- Health Insurance

NAVIGATION
Never Lost Again
- Explore Campus Maps
- Reach Destinations

- Pin Favorite Locations

LIBRARY
Read Your Better Future
- Access to My Library App
- Check Library Fines

ACADEMICS
Multiple Systems, One View
For Students:
- Check Your GPA
- Track Assignments
- Contact Professors
For Faculty:
- View Schedule
- Check Items to Be Graded
- Email Students

How do I update my contacts?

To update your emergency contacts:

1. Login to the AUC Profile Portal
2. Press the Edit button on the top right of the screen
3. Update your Contacts and Emergency Contacts sections and press the Update button to save your changes

A confirmation notification message will appear on the top of your screen to confirm your edits. You will also receive an email notification confirming the update.