Section II: Support for Going Online
Online Technology Resources for Going Online
This resource includes recorded training sessions on basic Blackboard tools supported by the University and Panopto Lecture Capture, slides and optional resources with simple instructions. You will also find guidelines for online discussion, online interaction, and how to run live sessions via Zoom.
Resources for Online Technology
Remote Support for Faculty During the Period of Online Instruction
CLT Group Webinars
- Scheduled webinars on basic Blackboard
- Scheduled webinars on the use of Panopto Lecture Capture
- Scheduled webinars: Selected topics on best practices for going online
CLT Remote Consultations
The Center for Learning and Teaching (CLT) will continue to offer support to faculty remotely during the period of online instruction via Zoom (online platform for live calls, training sessions and meetings). CLT will create a process by which faculty can sign up for these online consultations in 30-minute slots, including Turnitin support. These consultations will cover a variety of services including one-one consultations and small group forums.
Contact Information for Technology Support
Blackboard: Tech support hotline and LMS email address for queries
Hotline for Blackboard only: 0122.900.5544 or email blackboard@aucegypt.edu
For queries, submit a ticket on http://itsupport.aucegypt.edu/
Follow the below steps:
- Login into the system with AUC email credentials
- Under submit a ticket, click on report IT problem
- Fill the online form
- Under category, click on the magnifier icon, then choose learning systems, then Blackboard
Panopto: Request a consultation (expect a response within one working day)
Turnitin: Request a consultation (expect a response within one working day). Check the Turnitin Support Center.
Zoom: Email support@aucegypt.edu, submit a ticket to IT, or call ext: 1200
