Business Process Improvement
We are targeting to recognize AUC as a role model in Business Process Improvement in Higher Education by simplifying the processes reactively and proactively and applying international standards and best practices.
“Creating a Culture of Continuous Improvement"
- Create a culture of continuous improvement among the AUC community (students, faculty, and staff)
- Ensure that AUC's current processes meet existing and emerging needs
- Optimize the use of AUC’s existing resources and promote operational efficiency
- Apply international standards and best practices in simplifying and improving our business processes
The Business Process Improvement function team applies the Lean framework using the Business Process Management 5-stage life cycle for helping the requesting department/function as follows:
Process Improvement Cycle
- Design: The first phase of the BPM lifecycle involves identifying the business process's current steps, challenges, stakeholders, and tools used to deliver the desired result.
- Model: Map out the current (or "as-is") process and design the future (or "to-be") state, complete with improvement
- Execute: Enacting process improvement through automation using the most convenient system.
- Monitor: During this phase, business processes are performed, and data is collected to evaluate how critical tasks are running over time, using metrics and KPIs.
- Optimize: Make improvements to the process's workflow and fix bottlenecks based on insights from the monitoring phase to make the process more efficient.