Health Care and Insurance

The American University in Cairo (AUC) requires all international students to enroll in AUC’s comprehensive health insurance policy. Participation in the insurance plan is mandatory upon acceptance to AUC. AUC holds an insurance policy with Libano-Suisse Takaful Egypt.

  • Emergency medical evacuation
  • Non-medical emergency evacuation
  • Repatriation of remains
  • Full coverage for hospital treatment 
  • Full coverage for ambulance transportation 
  • Full coverage for doctor’s visits
  • Full coverage for prescribed medications 

For more information about the plan benefits, click here.

Participation in the insurance plan is mandatory upon acceptance to AUC. The applicable fees of $245 will be charged to your student account.

All international students will be provided with their own insurance card, both physical and digital. 

  • For more information about the insurance guide, click here.
  • For ease of access and processing of the requests, download the GlobeMed Fit application and follow these steps.
  • For further details on prescription and compensation process applications, click here.
  • For the GlobeMed Portal for network access, click here.
  • For receiving your approval requests and inquiries, contact the team via WhatsApp on t: +2.010.6666.9888.
  • For inquiries or any other support, call hotline number 15042.
  1. Approvals: The approval cycle is two hours upon sending all details and documents required, including the details regarding the provider and branch, to approvals@globemedegypt.com.
  2. Chronic prescriptions: The chronic cycle approval will take one working day upon sending all the details and documents regarding obtaining the prescription to chronic@globemedegypt.com. Ensure all documents listed in the chronic guidelines are included to avoid delays and mention the member’s mobile number.
  3. Reimbursement inquiries and follow-ups: Send the reimbursement request to reimbursement@globemedegypt.comThe cycle of reimbursement is 10 working days for outpatient claims and 15 working days for inpatient claims. For more details on the process, click here.
  4. Filing any complaints: Send an email regarding the complaint to complaints@globemedegypt.com. Ensure that the member’s mobile number, as well as the medical ID are included in the email. The complaint desk will follow up with the member within one working day.