Service Request

The AUC faculty and staff are requested to use the Self-Service Portal for placing any service requests related to maintenance, housekeeping, pest control and landscape services

  • Refer to the user guide to check the steps for submitting an online service request.
  • The form applies to services requested in both campuses, New Cairo and Tahrir Square, in addition to the AUC off-campus premises.
  • For emergency cases - that may have a hazardous impact on life or may cause interruption inside classes - during/after working hours, on weekends, and on official holidays, contact: +20.2.2615.2222 - ext. 2222 or contact the AUC switchboard operator at 19282 and explain the problem.

As of December 1, 2022, the help desk operations office will not receive emails through unless it is for follow-ups or filing complaints and will not receive any phone calls unless there is an emergency case.

User Guide

Service Request Form