The Office of Facilities and Operations consists of a team of over 600 skilled facilities professionals in three functional areas, who are focused on excellent customer services. The responsibilities can be divided into three main categories: administration, facilities and operations.
The Office of the Associate Vice President is responsible for the overall operation of the facilities and operations department for both AUC New Cairo and AUC Tahrir Square. The office of the AVP is located in the physical plant administration building.
Administrative support provides administrative, accounting and operational support to all the units within facilities and operations. Materials management and tunnel operations facilitate the movement of goods and equipment in support of facilities and operations and University functions. They are located in the Physical Plant Compound.
The Facilities and Operations Service Center (FOSC) is the focal point for acquiring any service from the various departments within facilities and operations, including housing, catering, event scheduling (for both campuses), bus and parking passes, car pool reservations, and key access issuance and return. Every effort will be made to process your request in a timely and professional manner. To accomplish this, we ask that you contact the service center with your needs and avoid calling the individual Facilities or Operations offices. This will allow us to properly document and process your request as well as provide accurate and reliable answers to your questions. The service center is located on the garden level of the Administration Building, room G-005. It is open daily, Sunday through Thursday, from 8:30 am to 4:30 pm.
The units associated with the facilities side of facilities and operations are maintenance, environmental services and engineering projects at AUC New Cairo and the facilities and services group at AUC Tahrir Square.
Maintenance operates and maintains heating ventilation and air-conditioning, electrical, and plumbing equipment and systems as well as carpentry and painting maintenance services to all of the AUC New Cairo facilities. The department provides repair and alteration services, on a charge back basis, to all University departments.
Environmental services provides custodial services, and grounds maintenance for the parking lots, streets, sidewalks, and the avenue; plus trash removal and recycling operations. Landscape maintenance is provided by the Desert Development Center and is not a part of facilities and operations organization. Environmental services also operates the mail service, and support services provides moving services as well as set-up service for events scheduled at AUC New Cairo.
Engineering projects provides architectural and engineering services, facilities master planning, space management and utilization data, capital program planning, real estate management, construction contract management, and large scale building alterations, renovations, code compliance, and construction for both the AUC New Cairo and AUC Tahrir Square.
Facilities and services provide all of the services noted above, including food service oversight at AUC Tahrir Square.
The units associated with the operations side of facilities and operations are faculty housing, transportation and parking, and food service.
Faculty Housing has three sub-groups. They are accommodations, maintenance and the Zamalek building operation. Accommodations cleans and furnishes faculty housing units prior to occupancy; they verify apartment inventories; and they work with the occupant when there are issues of curtains, a change in furnishings, or upholstery. Maintenance provides the regular and preventive maintenance to housing units; and responds to customer service needs. The Zamalek building unit operates and maintains the apartments and student housing through an outsource contract.
Transportation and Parking operates the car pool, parking services, and the transportation operation. The car pool operates and maintains a fleet of assigned and unassigned vehicles, including cars, vans, trucks, and buses in support of the University’s mission. Parking services issues parking permits, and patrols the parking lots on the AUC New Cairo. The transportation vendor, Family Corporation, operates and maintains a fleet of buses, and vans to support the shuttle and special trip transportation needs of the University.
Food Services on the AUC New Cairo are provided by Delicious Inc. They have a catering office in the facilities and operations service center.