Coronavirus Questions and Answers
AUC is closely monitoring the local and global health situation related to coronavirus (COVID-19) pandemic. The University is taking precautionary measures in an effort to help limit the spread of infection and is closely answering all questions imposed by different members of the community
What will be the mode of Instruction in Fall 2020?
The University will employ a mix of online and on-campus instruction in Fall 2020. Most sections of most courses — amounting to 80% to 90% of all classes offered in Fall 2020 — will meet with their instructors entirely online. Most of the remaining sections will meet with their instructors both online and on-campus, and these sections will be designated in the Fall 2020 schedule as “Partial Face-to-Face”. This schedule is the central element of the “Low Density” plan that the University will implement in Fall 2020 for its academic programs. The University has committed to the Low-Density Plan because it is convinced that it is the best option available in light of the on-going COVID-19 health crisis. Health and safety circumstance simply do not now permit a safe return to full use of the campus and its facilities, but we hope — and expect — that our partial return to campus in Fall 2020 will be a first step to a fuller and more robust use of the campus in Spring 2021. However, COVID-19 remains a threat that poses a host of uncertainties, and the University must be ready and able to respond quickly to changing circumstances. For this reason, the University reserves the right to modify its curriculum, means of learning, content delivery and teaching methods. The class schedules are also subject to change, which may include additions or cancellations of course sections at the discretion of the University. Please check the online schedule once it is posted for regular updates to any previously published information.
How does a class meet “partially face-to-face”?
In Fall 2020, most of AUC’s undergraduate and graduate courses will meet entirely online. However, some courses will have some class meetings online and some class sessions on campus, where students will meet “face-to-face” with their teachers. As a result, these classes will meet “partially” face-to-face on campus — hence the designation “partial face-to-face.” For the courses in question, exactly how many classes sessions will meet online and how many will meet face-to-face on campus will vary according to the needs of the course: some courses may meet on campus from 50% to 75% of time, while others will meet 10% to 15% of the time. Exactly how often (and when) any one course will meet face-to-face on campus as opposed to meeting online will be specified in the course syllabus, which be available online on the first day of classes. Moreover, during the first week of classes all course sections will meet online so that the instructor can describe as clearly as possible the organization of the class for the fall 2020 semester and the schedule and objectives of any face-to-face meetings on campus.
How will I know which courses will meet entirely online or partially face-to-face on campus?
The Fall 2020 schedule will be posted on Wednesday, June 15, 2020. In it you will find a column labeled “Mode of Instruction” that identifies all those sections that will meet partially face-to-face on campus. All other courses listed will meet fully online. Please bear in mind that class schedule information is subject to change. This includes additions of new course sections and cancellation of previously listed course sections. Check the online schedule often for updates to any previously published information.
In the Low Density plan, only a relatively small number of courses will meet in-person and on-campus. On what basis were these courses selected?
AUC is committed to providing its students with the highest quality of education possible. The Covid-19 crisis has posed new challenges to the achievement of this goal, and these challenges will continue throughout the Fall 2020 semester. Because most classes will take place online, AUC’s faculty are spending the summer learning from their experience with online instruction in spring 2020 and, in cooperation with the University’s Center for Learning and Teaching, redesigning and restructuring their fall semester courses to maximize the possibilities of online instruction. At the same time, the deans and department chairs have identified certain courses that need to be taught on campus to maintain the quality of education required, health conditions permitting. These courses will meet partially on campus in Fall 2020, and they consist primarily of laboratory and studio classes, the learning objectives of which are almost impossible to achieve if students cannot meet in laboratories or studios with their instructors. A second level of priority are some introductory English language courses taken by first-semester freshmen.
Is it possible that other classes will return to campus and be taught face-to-face during the Fall semester?
Yes, it is possible. If the situation improves so that we can safely shift some or all classes back to campus, this remains a possibility.
Is it possible that AUC will move to a fully online academic program during the course of the Fall 2020 semester and under what circumstances?
Yes, it is possible. While we hope that such a move will not be necessary, should the Covid-19 situation deteriorate over the next several months to the point where we will be obligated to shut down the campus, we would shift all instruction online. Faculty and students must therefore be prepared for this possibility. To this end, all faculty have been asked to prepare online versions of all of their courses — including courses that will begin the fall semester meeting in-person on-campus.
What will be done to ensure that classrooms, studios and laboratories will be safe for use on a daily, class-by-class basis?
Classrooms, including labs and studios, will be cleaned and disinfected after every class session. The number of persons permitted in each classroom (including laboratories and studios) will be limited in accordance with stringent social distancing rules.
How many persons will be permitted to be physically present in each classroom or laboratory?
Each person in each classroom must be separated by a distance of two meters from each other person. One obvious consequence of this is that individual class meetings will rarely permit more than 10 persons to meet in a classroom, laboratory or studio. In the case of courses meeting on campus with enrolments that exceed 8-10 students, it may be necessary for the course to meet in smaller groups in order to accord with social distancing rules.
Will classes be permitted to conduct field trips, community-based learning activities, or internships off campus?
Such activities will be greatly restricted unless they can be re-structured to take place primarily online. Some off-campus field trips may be permitted if strict AUC social-distancing and health provisions can be maintained both in transit and on site.
When will course syllabi become available?
Course syllabi will become available for all courses online on the first day of classes. In the case of courses meeting partially face-to-face on campus, the course syllabi will specify in detail when sessions will meet online and when and where they will meet on campus.
If I have both a face-to-face course on campus and an online course that meets on the same day, will I be able to access my online course while on campus?
Yes. Rooms will be designated on campus where you will be able to access your classes online. In this regard, you need to bring your own device to campus. Strict social distancing and disinfection policies will be applied to these rooms.
Will I be able to access the AUC library?
Yes, but in accordance with guidelines designed to mitigate health and safety risks for faculty, students and library staff. The AUC Library is committed to providing all members of the AUC community with the resources that are essential for the education process. However the maximum capacity of the Plaza level of the Library at any given time will be 60 users, and access to the Library’s physical collections will be restricted to library staff who will retrieve materials for check-out. Many of the library’s resources are now available online and can be accessed by using the Library OneSearch. For general inquiries concerning the Library, send an email to email@example.com. For inquiries concerning the Rare Books and Special Collections email Walaa Temraz. The Library will make every effort possible to assist graduate and undergraduate students requiring access to the University’s research materials (including the Rare Books and Special Collections Library). Any student requiring such assistance must first arrange for an interview with a librarian by contacting Walaa Temraz.
If I need to take a laboratory course or studio sessions that will meet partially face-to-face on campus and I do not want to come to campus because of personal safety concerns, what should I do?
Please try to select another course that meets online to replace the laboratory or studio sessions in question and, if possible, delay the lab or studio class to the spring. If this is not possible, contact your faculty advisor or department chair to see what alternative options are available, if any.
Will faculty be able to come to campus and access their offices during Fall 2020 even if they do not teach a face-to-face course?
Yes. Full-time and part-time faculty may access campus at any time.
Will faculty be able to access the Rare Books and Special Collections Library and make use of other library resources essential to their research?
The AUC Library will make every effort possible to assist faculty requiring access to the University’s research materials (including the Rare Books and Special Collections Library). The RBSCL subject librarians/curators are available for remote consultations via email, and faculty with research inquiries are asked to contact them as follows:
Egyptology: Amr Kamel
Islamic Art and Architecture, Maps, Historical Magazines and Egyptian Gardens Project: Eman Morgan
Regional Architecture: Balsam Saleh
Photography and Cinema Collections: Ola Seif
Archival Collections and University Archives: Stephen Urgola, Nada Yassen
How long will AUC continue to deliver online/remote instruction?
We are continuing with the emergency remote instruction through the end of the Summer 2020 semester. For future terms, we are continuing to monitor the situation in Egypt, the region and the world, including the ongoing health of members of the AUC community. We will be issuing regular updates to the community throughout this period.
Will there be a Summer 2020 session? How long will these summer courses be?
The Summer 2020 term will be delivered through online instruction. All summer courses will run for the full six-week Summer term. AUC will not be offering three-week Summer A or Summer B courses due to their intensive nature.
When will the AUC communicate the Fall 2020 semester plans?
The Fall 2020 semester plan will be communicated in the first week of July. A task force, headed by Associate Provost for Strategic Enrollment Management Ahmed Tolba, is currently still discussing multiple options.
Will the CR/F option that was introduced for Spring 2020 apply to the summer term?
The CR/F option will not apply to the Summer 2020 courses. Unlike Spring, where the shift to remote learning caught us all by surprise, faculty and students who choose to participate in summer courses have the time to prepare for the online courses in advance.
Will there be a reduction in tuition due to these circumstances?
Unfortunately, AUC, like nearly all universities in the US and the world, cannot offer refunds or reductions in tuition for the current term. Undergraduate student tuition represents only 76% of AUC’s revenue. This means that tuition does not fully cover the cost of an AUC education for any one student. Every student at AUC is subsidized because no student pays more than 76% of the cost of his or her education. In addition, 46% of our undergraduate students receive financial assistance to study at the University. This all makes philanthropic contributions to support AUC of the utmost importance. While we manage our response to the global coronavirus pandemic, we remain focused on ensuring that our students are able to complete the Spring semester. We are also fully committed to the promise we made in 2016 that no current student will be prevented from completing his or her education at AUC due to an inability to pay.
Will AUC be reducing fees, such as laboratory fees or student activity fees, since we are not presently on campus?
Many of the activities that are covered by such fees continue to take place remotely. This helps us to ensure that, despite remote learning, the AUC quality of education remains fully intact. In some cases, remote learning has actually resulted in higher costs, for example, giving students access to remote lab software and VPNs. Also, many of the costs associated with these fees are fixed costs and are not incurred on a straightforward per-usage basis. As such, there is no reduction in these fees based on the current situation.
What types of assessments are allowed during the period of online instruction?
AUC is now using a system called Respondus Monitor, which includes a specialized browser that enables monitored exams. The instructor may give monitored quizzes and exams using this system only. No other types of proctored assessments are allowed, including proctoring via Zoom. All faculty members have received detailed information on using Respondus Monitor. Guidelines for students on taking online monitored assessments using Respondus Monitor are available here. Faculty members have also been given clear guidelines on a range of alternative types of assessments.
How can we ensure students are learning in courses that need practice, for example, the graduate research class?
Any course-specific questions should be directed first to the professor and then to the department chair to ensure the most relevant and up-to-date response.
Will there be changes to assignments or course syllabi due to the shift to online learning?
Any questions concerning assignments, including updates to the syllabus due to the shift to online learning, should be directed to your instructors.
I am a science/engineering student, and I would like clarification as to how laboratories in my major will be covered without access to the University?
Depending on your major, your faculty/instructor will be using one or more of the following for laboratory delivery:
- Instructors may post-digital recordings of experiments (or stream them); they may also provide published videos along with an explanation and results.
- For computer labs (e.g., CAD in ARCH, ENGR, MENG and others in CSCE), students are granted remote access and will work in a synchronous/asynchronous mode, as appropriate.
- If students are required to use replaceable components kits to perform experiments, they will be provided with those kits to complete their work at home.
- An instructor may use simulation software to explain an experiment. Students will then use the software to run the experiment on their own. The software may be installed on their computers, or they may use it remotely.
- Students may be required to provide periodic submissions of ongoing projects that require an outcome (e.g., models, draft digital blueprints, proposals, presentations) for assessment.
How will my laboratory performance be assessed?
Depending on your major and the nature of the laboratory exercise, you may be assessed, with varying grade weights, in one of the following means:
- Students may be asked to submit a report online.
- Students may be asked to send in a video that shows them conducting the experiment using the provided kits.
- For simulations, students may be required to submit a model they developed through the software or a video that captures their simulation.
- For projects, students may be required to provide periodic submissions of ongoing projects that require an outcome (e.g., models, draft digital blueprints, proposals, presentations) at designated benchmark dates.
- Students may be required to attend an online discussion or oral examination.
Is it possible for faculty members to order (as a matter of urgency) online, course-specific resources or textbooks and charge the University for them?
Faculty requests for course-specific resources should be made through the department chair and school dean.
As a student with special needs, what support is provided, both learning and physical, for online instruction and assessment?
The Office of Student Well-Being's Student Disability Services (SDS) unit works closely with many offices across the University to ensure students with special needs are receiving the necessary support needed during this period. This includes working with the Office of Tech Solutions' Assistive Technology Services to ensure accessibility of Zoom and Panopto. Students with visual impairments received hands-on training for Zoom and Panopto, as well as subscription access to Bookshare, an accessible online library for persons with disabilities. Bookshare helps students with visual impairments, dyslexia and other reading barriers to virtually find any book they need for their studies. SDS collaborated with the Center for Learning and Teaching to provide faculty with effective strategies and tips to ensure the accessibility of their online classes. SDS remains in close contact with students to provide support services, such as note takers and Disability Buddies, when needed, as well as support with accommodation needs.
How will graduate thesis defenses be handled?
During the period of online instruction, it is preferable to hold any graduate thesis defenses remotely (via Skype, Zoom, etc.). In cases where this may be a challenge, face-to-face defenses will be limited to the concerned student and the defense panel. No other attendees should be present in a face-to-face defense.
What about thesis presentations and milestone submissions? Will there be any explicit exceptions given to the graduating class?
Any presentations or submissions which can be done remotely will continue as scheduled. Others, depending on the nature of the work, may have to be delayed until face-to-face classes resume.
How will Spring 2020 classes be graded?
Faculty members will submit Standard grades at the end of the semester as usual. If a student elects CR grading for one course or more, the Office of the Registrar will convert the Standard grade submitted by the instructor to a grade of CR.
For more information on the grading system, click here.
What is a credit/fail (CR/F) grade?
A CR grade (D or above for undergraduates and C or above for graduates) is a passing grade and is counted toward earned hours. An F grade is the regular fail grade; it does not count toward earned hours and the course is not fulfilled.
For more information on the grading system, click here.
How will this change affect my GPA?
Standard grades (A to F) will be calculated into the GPA following standard practice. A CR grade will have no effect (positive or negative) on the GPA.
For more information on the grading system, click here.
We understand that faculty members have been instructed not to give proctored graded quizzes or exams during the coming weeks of online instruction. Does this mean no graded assignments at all?
AUC is now using a system called Respondus Monitor which includes a specialized browser that enables monitored exams. The instructor may give monitored quizzes and exams using this system only. No other types of graded proctored assessments are allowed, including proctoring via Zoom. Any assignments or papers that could be completed and graded outside class are permitted in the context of the online instruction.
Some classes have a percentage of the grade allocated to presentations. Should these be changed to other types of assignments?
Presentations may be done online via Zoom meetings in small groups, or students may be asked to record a video and send it to the faculty. Alternatively, faculty members may opt to cancel presentations and replace them with other assignments. Any such changes should be communicated to students via an updated syllabus.
As we approach the season of term papers, research projects and final exams, what if someone needs to use the library resources? Will the libraries be accessible soon?
AUC Library is accessible virtually either through the website or via email requests.
Now that the University has announced that Summer 2020 courses will be taught online, will the CR/F option that was introduced for Spring 2020 apply to the Summer term?
The CR/F option will not apply to the Summer 2020 courses. Unlike Spring, where the shift to remote learning caught us all by surprise, faculty and students who choose to participate in Summer courses have the time to prepare for the online courses in advance.
How will the shift to online instruction affect the attendance policy?
We are implementing a “relaxed attendance” policy for Spring 2020. This means that faculty should not be failing any student due to missing six or more classes. Faculty members will be able to evaluate “participation” and include it as part of their grading system (if applicable).
Drop and Add Dates
Will drop/add and withdrawal dates change?
The course drop deadline (undergraduate and graduate) has been extended until May 7. The undergraduate withdrawal deadline has been extended until May 7, and the graduate withdrawal deadline remains, as originally scheduled, on May 7.
What does AUC plan regarding the commencement ceremony for the Class of 2020, which is expected to graduate in June?
Vice President of Student Life Deena Boraie has previously communicated with the SU on having some form of virtual commencement. However, the SU has stated that they prefer an in-person ceremony in the Fall. If anyone has ideas for virtual or on-campus commencement ideas that will allow us to celebrate the graduating class within the COVID-19 guidelines, please share with VP Deena Boraie and your respective deans.
Who do I contact for University Registrar services?
For all University Registrar services, including graduation letter, transcript, educational verification, transfer credit, degree audit and military-related inquiries, visit the Registrar's webpage.
How do I register for the online instruction faculty training?
AUC faculty members must sign up through a registration form to select a day, choose either a morning slot or an afternoon slot, and indicate the requested training. Visit the online instruction page for the full information and registration form.
Scholarships and Fellowships
Will AUC allocate more funding for scholarships and fellowships in the next academic year, whether to continuing or new students?
AUC has already allocated a substantial amount for scholarships and financial assistance. However, AUC reaffirms its commitment that no currently enrolled student, in good standing, will be forced to withdraw due to an inability to pay tuition.
For prospective students, have admissions closed or is there a new deadline?
AUC has extended its admissions deadline. Since AUC does have a limited capacity for new incoming students, we advise all prospective students to apply and complete their applications.
How do I get in contact with the U.S. Embassy in Egypt?
These are a few links if you would like to reach the U.S. Embassy in Egypt:
- Website: travel.state.gov
- Embassy page: eg.usembassy.gov
- STEP (Smart Traveller Enrollment Program): https://step.state.gov/
- Email for U.S. citizens living in Egypt: firstname.lastname@example.org
What is the Smart Traveler Enrollment Program (STEP)?
The U.S. Smart Traveler Enrollment Program is a service provided by the U.S. Department of State's Bureau of Consular Affairs for U.S. citizens abroad. You can register for STEP through travel.state.gov. Indicate that you want messages from Egypt, and you will receive any notifications that we put out to the American citizen population. You can enroll in the program through this link.
Are there more expected flights leaving Cairo anytime soon?
As things start to normalize starting in June, it seems that there will be more regular commercial flights scheduled. Like and follow the U.S. Embassy Cairo page on Facebook for up-to-date information.
Are Egyptair's flights traveling at full capacity, or are they making allowances for social distancing?
The Egyptair flights have all been sold out; they do a thorough cleaning, but there is no allowance for social distancing.
How much do the U.S. flights cost per ticket?
A ticket costs around $900.
Will the Egyptair flights be considered as home leave tickets?
Yes, they can be considered as home leave tickets.
If a faculty member is not able to travel during the summer, will they be able to use their home leave during the rest of the year?
Yes, home leave may be used later in the year, during Christmas break, for example.
Can the AUC travel unit assist with travel arrangements during this time?
It is more advisable to purchase your ticket(s) directly and submit all receipts (including boarding passes) for reimbursement.
Is it possible to fly with pets? What are the recommendations for flying with pets? Do they need a health certificate or something similar? If yes, where and how do we get it if something other than a certificate from a vet is needed?
For entrance requirements for pets into the U.S., check this website. The CDC also has the information available.
Are foreigners allowed to come back to Cairo if they have a valid visa/residency? What if they do not have a valid visa/residency?
Yes, foreigners can come back to Egypt if they have a valid visa/residency. For the AUC community whose family members are without a valid visa/residency, please communicate directly with the Office of the Counselor for possible options.
Upon returning to Cairo from abroad, are AUC community members permitted to self-quarantine at their homes/AUC Residences instead of the hotels assigned by the Egyptian government?
Starting from July, you will be permitted to self-isolate at your own home for 14 days and not at the assigned hotels or quarantine locations. If you are returning to Cairo before July, travelers are expected to quarantine in assigned hotels or quarantine locations. AUC Counselor Ashraf Hatem will communicate with the Egyptian government for permission for the AUC community to self-isolate at the AUC Residences or a nearby hotel. Before traveling, please communicate with both the Office of the Counselor and the travel unit to be informed of the proper paperwork and documentation needed for any permits, including residency or work permits.
Does the U.S. government require quarantine upon entry to the U.S.?
Travelers going to the U.S. are expected to self-isolate for 14 days. There are no dedicated quarantine locations nor government tracking or checking-in calls.
Are Egyptians with a valid U.S. visa permitted to travel to the U.S.?
Yes, Egyptians traveling from Egypt have no issue entering the U.S. The bigger challenge is the flight capacity. Egyptair has been working with the U.S. Embassy to prioritize those who do not have residency in Egypt. The only places that have restrictions are the Schengen zone, China and Iran.
Will faculty members who cannot travel abroad because of COVID-19 travel limitations be able to teach in the summer session?
Since summer session courses are assigned according to need, please consult with the department chair for such a request.
Are non-Egyptians allowed entry into Egypt at this point? Is a resident visa required for entry?
No, they are not allowed entry yet.
Some international faculty and staff members, and their families, have expired residencies. Is it possible to renew the residencies without going to a crowded government building?
The Home office will be open after Eid Al-Fitr. Starting May 30, AUC Counselor Ashraf Hatem will negotiate with the immigration authorities for the matrix to be done at AUC or during an off-peak time that is easier for families.
Since mobile/phone companies are now cutting people off as soon as their visas expire, could AUC start the new/renewal visa/work permit process during the summer so that the majority of international faculty, staff and students would not have a gap between visas?
Mona Wagdy, director of travel and business support, will look into the possibility of starting the process during the summer to avoid any gaps between visas. Email Ayman Abdellatif, vice president of digital innovation, email@example.com, for the option of getting your mobile/phone through AUC to avoid getting cut off in the cases of visa expiry.
What about people whose contracts end at the end of June and are living in faculty housing? Will they be able to stay in the faculty housing?
This can be arranged. Communicate directly with Yvette Isaac, assistant provost for faculty affairs, firstname.lastname@example.org, regarding your situation.
How should we proceed to be able to move permanently out of Egypt with all our belongings?
Communicate directly with Yvette Isaac, assistant provost for faculty affairs, email@example.com, regarding your situation.
What are Egyptian exit customs policies for those whose residencies expired right before the lockdown?
Communicate with the travel and business support units for a detailed explanation regarding exit customs policies.
If internal tourism is allowed in June, will it be possible to travel within Egypt?
Communicate with the travel and business support units for a detailed explanation regarding internal travel procedures.
We ordered material from abroad. Who do we follow up regarding these packages? When will they be released from Egyptian customs?
Please communicate with the travel unit.
What are the requirements for Egyptian travelers (temporary travel) coming back to Cairo?
For the full details, visit the travel unit website.
Does AUC have an evacuation plan?
Foreign governments’ websites and their embassies in Cairo are the authoritative sources for each country’s policies and plans regarding the welfare of its citizens in Egypt. The U.S. Department of State global travel advisory of March 11 urges all U.S. citizens to reconsider international travel. The U.S. embassy’s American Citizens Service page provides information on all emergency services, including email contact information for individual emergency cases and current information on COVID-19.
AUC enjoys excellent institutional communications and cooperation with those foreign embassies whose citizens are among our students, faculty and staff, and we consult particularly closely during emergency circumstances.
The University has no independent capabilities or policies regarding emergency evacuation or repatriation of foreign citizens, nor does the University cover the costs of international emergency medical evacuation. Likewise, foreign health care plans and the health care plans used or endorsed by AUC for our students, faculty and staff, in many cases, explicitly do NOT cover international emergency medical evacuation expenses. Those desiring insurance against this risk should carefully check the terms of their current policies and, if necessary, purchase individual private coverage for international emergency medical evacuation.
Has AUC brought back AUC students currently studying abroad?
The University is working with all students on exchange programs who are currently completing a semester abroad to determine the best solution for each student, depending on the country, university and travel options. All exchange students who were in high-risk countries, as defined by the CDC, have already returned to Cairo. AUC is in close communication with students in lower-risk countries and reviewing the situation regularly. Any student who is unsure or has questions should contact Dahlia El Tayeb at the International Programs Office at firstname.lastname@example.org or contact the Office of the Dean of Students at email@example.com.
What are the precautionary measures while and after traveling?
For more information on precautionary travel measures, click here.
What are the latest updates on travel?
Will AUC campuses be open in the coming weeks?
Starting March 22, AUC will begin online instruction and remote work. Campus access is restricted to staff whose physical presence is absolutely necessary to support online operations. We ask all other members of the AUC community, including students, not to come to either campus to mitigate the spread of the coronavirus. Students who remain in the University Residences (as approved by the Dean of Students) have access to the cafeteria, Seoudi Market and the clinic (for emergencies). They may also access the Plaza level of the library in order to use the computers. Students who do not currently reside in the dormitories are not allowed on campus. In extremely rare circumstances, an exception may be granted to students who need to collect supplies or have essential face-to-face meetings with an instructor. Such an exception requires the permission of the instructor and the approval of the relevant dean.
What are the precautionary measures that AUC is taking?
- AUC began online instruction on Sunday, March 22. During this period, faculty will deliver all of their courses online with no face-to-face classes (either on or off campus). Faculty members will also be conducting all office hours online.
- The Office of Medical Services is closely monitoring the situation and will provide regular updates.
- As a precautionary measure, the Office of Medical Services has designated a specific examination room to serve as a flu clinic for any suspected cases of the flu. The examination room is continuously disinfected. All physicians and nurses are trained to follow international protocols in dealing with suspected cases.
- Hand sanitizer dispensers have been installed all around the New Cairo and Tahrir Square campuses. While washing your hands is the most effective prevention method, sanitizing is a good alternative when you cannot do that.
- The frequency of disinfecting surfaces as part of our daily cleaning routine has been increased.
Can I access the AUC Sports Center?
All indoor facilities at the AUC Sports Center are closed. For more information, check the athletics website.
As we approach the season of term papers, research projects and final exams, what if someone needs to use the library resources? Will the libraries be accessible soon?
AUC Library is accessible virtually either through the website or via email requests.
Is AUC's day care open?
As per the Ministry of Social Solidarity’s announcement, day care services will be suspended. Check your email for further communications.
During this period, which food outlets are operating?
Visit the catering services webpage for more information.
Will the AUC bus service operate during the coming weeks?
In support of reduced campus access, the bus service will operate a minimal schedule to accommodate the limited number of staff who must be physically present on campus.
Is the Center for Student Well-Being operating during the online instruction period?
The Center for Student Well-Being will continue to support you during this period of online instruction, as we always do. For more information, click here.
I am a student living in the University Residences. Am I allowed to stay on campus during the period of online instruction?
While AUC is exerting considerable effort to encourage social distancing and to mitigate the risk of infection, we are aware that some of our on-campus residents will not be able to return home during this period. Students facing issues with the prohibitive monetary expense to travel home (long-haul international airfare), visa complications or travel bans/restrictions (outbound or inbound), violence, conflict or political instability in the homeland or verifiable inability to access adequate internet at home are requested to email firstname.lastname@example.org and provide more clarification for remaining in the residence halls.
What facilities are accessible to students who remain in the University Residences?
Students who remain in the dormitories (as confirmed by the Dean of Students) have access to the cafeteria, Seoudi Market and the clinic (for emergencies). They may also access the Plaza level of the library in order to use the computers.
If I could not come back to the University Residences to pack up my belongings, what will happen to them?
We have trusted, professional and discreet long-time staff to assist us with packing and storing your belongings. You should be confident that your belongings will remain secure and safe in storage until your return to the dorms once the crisis is over.
Those who had stated their intention to return to pack up their belongings but did not do so will find that ResLife has packed and stored their belongings.
Do international students who are now in the University Residences have to evacuate their rooms in the summer even if they are enrolled?
Our regular process will apply. Any student who is registered for the Summer 2020 session will continue to stay in the University Residences.
Are campus events and meetings being canceled?
All public events are canceled or postponed until further notice. All meetings are expected to take place online.
As a student, do I have a Zoom account? How do I access online learning?
As a student, you already have a Zoom account. Follow the below steps to log in:
- Go to www.zoom.us from any browser.
- Click on Sign In.
- Select Sign in with Google.
- Type in your AUC email (email@example.com).
- You will be redirected to the AUC email login page to enter your AUC email credentials.
- You are now logged in.
How do I create a VPN account?
For instructions on how to create a VPN account, click here.
Which software or programs does AUC provide for free to students, faculty and staff? How I download them?
AUC provides a free license for Microsoft Office to the AUC community. Click here and follow the instructions to download and install.
As a result of campus closure, students cannot access Adobe Creative Cloud in labs and classrooms. Adobe has provided temporary at-home access for impacted students and faculty so that they can continue their work remotely. Click here and follow the instructions to download and install.
Students majoring or taking courses in science, engineering or computer science are eligible for a free student license for Visual Studio. Click here and follow the instructions to download and install.
Who do I contact if I need technical support?
Email firstname.lastname@example.org, or call 20.2.2615.1200.
How do I protect myself against hackers exploiting the pandemic?
Stay alert and vigilant as some hackers and scammers are using the pandemic for malicious reasons. As a real example, some hackers use COVID-19 maps to infect devices and steal information.
The internet connection at home is unstable and very poor, which hinders my participation in synchronous classes. Is it possible for the University to provide laptops with portable internet devices?
For any student requests related to borrowing a laptop or asking for a source of internet connectivity, contact the Office of the Dean of Students at email@example.com, and he will send you a request form to fill in.
Are there any measures that AUC is taking to accommodate staff members and remote work arrangements?
The Office of Human Resources has provided remote work guidelines for staff for the coming weeks. To read the message from HR, click here.
Will all staff members continue to work remotely for the rest of the spring semester?
Remote work is associated with the safety measures of Egypt in light of the COVID-19 pandemic. Moving back to campus will depend on the lifting of said safety measures.
Will performance appraisal processes be affected by remote work? Will they be redesigned to take remote work into consideration?
Performance appraisal is a yearlong process that started in July 2019. Some individuals may have goals that were affected by the shift to remote work. This needs to be addressed on a case-by-case basis by the staff member and their supervisor.
How will this year’s professional development plans be affected?
Staff professional development has moved, as was communicated in February 2020. AUC is now working with LinkedIn Learning as an e-learning tool. All staff members have been assigned online courses for their professional development and practice. All international professional development has been canceled due to the travel ban.
Can you tell us a little bit about the LinkedIn Learning online courses? Are there any particular ones you would recommend?
In addition to the courses that all staff members have been assigned, there are other options available from the LinkedIn Learning library. Team building, customer service, leadership and remote work courses are all recommended for AUC staff for professional development.
Is AUC considering plans to alter its capacity in terms of staff or faculty in the short to medium term?
Currently, there is no plan or consideration to reduce faculty at AUC. For the staff and administrative support, AUC will be looking into optimizing the workforce to enhance efficiencies such as automating processes, moving to cloud-based servers, etc. There is now a hiring freeze, with very few hiring exceptions being approved, in addition to any natural reduction through staff attrition.
Can you address how the financial impact of our current situation will affect various campus constituencies? For example, for faculty, will there be home leaves, conference travel grants and other opportunities that they were privy to before this crisis.
Research grants and budgets will remain the same as they were before. However, since there are travel bans, we will have to cancel our travel.
What is the coronavirus?
Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases. Click here to learn more.
How does the coronavirus spread?
This is a new virus, and scientists are still learning how it spreads, its severity and to what extent it may spread. For more information about how the coronavirus spreads, click here.
Should I wear a mask?
Click here to know about WHO guidelines regarding rational use of personal protective equipment for coronavirus.
What should I do if I have any symptoms?
If you are experiencing any symptoms, you should go to the nearest physician and inform the Office of Medical Services of your health condition. We also ask members of the community with flu-like symptoms to stay home and rest in order to limit exposure to others.
What are some coronavirus preventative measures?
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating and after blowing your nose, coughing or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- For more information about prevention from the coronavirus, click here.
How do I keep my workplace safe?
It is highly recommended to keep all your surroundings clean during the coronavirus outbreak. To know more about how to keep your workplace safe, click here.
What are the latest updates on the coronavirus?
Follow the World Health Organization’s daily situation reports to find out the latest updates on the coronavirus.
What are the available medical service providers (hospitals and medical centers) with which AUC has direct agreements?
The Office of Medical Services has a full list of external medical service providers that have a direct agreement with AUC. Network details are available at the Office of Medical Services.
What are the Office of Medical Services's coronavirus guidelines and procedures?
This flowchart specifies the proper actions to take whether or not you have symptoms.
Click here to download the pdf.
Who should I contact if I have a question related to the coronavirus?
Contact the Office of Medical Services through its hotline 012.8000.1039. For emergencies, contact the AUC switchboard at 19282 (19AUC).
How do I stay connected with updates from AUC?
- Visit www.aucegypt.edu/coronavirus. In addition to the latest updates from AUC, the website also has contact numbers, tips on staying safe and links to helpful resources, including Frequently Asked Questions from our community.
- Monitor your email for regular updates from the University.
- Update your emergency contact information using this link: http://myinfo.aucegypt.edu/.
Who do I contact if I need technical support?
Email Support@aucegypt.edu, or call 20.2.2615.1200.
What if I am finding it difficult to manage stress and anxiety or if I need additional help?
If you find continued difficulty managing stress and anxiety or need additional help, connect with one of our centers:
- Faculty and staff: Psychological Counseling Services and Training Center (call 012.0277.0301 or email firstname.lastname@example.org)
- Students: Center for Student Well-Being: Fill in the following form: https://aucegypt-advocate.symplicity.com/care_report/index.php/pid425511, or email email@example.com