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Mail Services

The AUC Mail Services is now automated on the Ad Astra system. This automation will help us provide speedy services, collect accurate data, and build a genuine tracking method to avoid lost mails through the AUC email process.

The process for using Mail Services on the Ad Astra system is as follows:

  • System link
  • You will log in with your email credentials (your AUC username and password)
  • On the top left side of the homepage, you will find mail service forms to choose your request whether internal or courier mail
  • Click the form, then the system will capture the data, and you have to fill the required fields and submit your request.
  • Make sure to read the form instructions carefully
  • Ad Astra system will send you an acknowledgment email that your request has been received
  • Our team will work on collecting and checking all mail requests accordingly
  • After processing all requests on the same working day, you will receive an approval email to confirm that all the information submitted is clear, correct, and complete

Important Note: The pickup of any mail will be only available through the received requests on the system.

Mail Services Operations

Service hours: 8:30 am – 3:30 pm.

Delivery and pickup services: Twice a day through two mail rounds at 11:00 am and 1:30 pm.

Last couriers request placement time: For same-day collection 2:00 pm for early courier pickup at 3:00 pm.

Mail Types (in/out)

RegularBy hand (AUC official correspondence)
RegisteredShipments (domestic/international)
InternalBetween departments
CourierUsing FedEx, DHL, or UPS

Contacts and Locations

For any clarification or questions contacts us using the following methods:

Via email or call t: +2.02.2615.4372/4148

Mail Main Sorting Office

Ashraf Hebish
t: +2.02.2615.4372
Physical Plant, G032

Mail Customer Service Office

Sami A.Wahab 
Associte Director
t: +2.02.2615.2775/4148
Campus Center, P020

Tahrir Square Campus

Main Building
t: +2.02.2615.6030