Carts Service
AUC transportation department provides an on-campus cart service to The American University in Cairo (AUC) visitors in coordination with the host department to facilitate commuting on campus.
Services offered
- Food service shuttle to transport materials between the main preparation area and food outlets on a half-hourly basis
- Passengers shuttle through the tunnel every half hour to transport staff and vendors’ personnel
- Catering transportation services
- Maintenance and construction material transportation
- Medical services department’s ambulance operations
- Inventory, Press, and AUC stores material transportation
- Transportation of guests on campus during commencement and major events
- Maintenance of AUC carts
- Serving other departments
Carts Reservation Procedures
- The service requester must send an email with the below details:
- Requester name
- Requester e-mail
- Department
- Telephone number
- Request details (cart type, number of carts required, number of passengers, trip details, date, time, and duration)
- The service requester will receive a response within 24 hours during business days confirming his/her request along with the designated charges
- The requester must submit the request details before the desired service delivery date by at least one business day
- The requester must send the payment details via email before fulfilling the service request
- The service requester will receive an email from carts services or a phone call with the driver's details before the time.
Carts Type | Price |
Utility Cart | EGP 40 per hour |
Five passengers – Cart | EGP 60 per hour |
14 passengers – Bus | EGP 120 per hour |
- The carts service is available for departmental usage only
- The service requester must send the required fund reservations upfront before the requested service date; otherwise, the service will not be fulfilled
- All reservation requests must be placed through email only
- The service requester must submit the request details before the desired service delivery date at least by one business day
- In case of emergency reservations (not less than 24 hours before the intended service delivery time), the following rule applies:
- A premium charge applies with an additional 50% fee
- All medical cases service requests must be approved by the AUC clinic
- Carts reservation office operating hours are from 8:30 am to 3:30 pm, Sunday to Thursday
- For service request time extension, and in case of availability, the requester will be charged for the extra time fee based on the prices indicated at the regular fees table
- If the extra charges are not paid, no future requests will be accommodated for the requester
- The drivers’ main and only responsibility is to commute requesters to the required destination safely. Drivers are not allowed to carry items
- The service requester should keep the cart clean and tidy
- AUC carts are intended to be used only to commute passengers along with their personal belongings (luggage that fits in the trunk, except for the utility carts)
- The driver’s maximum standby time for regular requests is 30 minutes. In case the service requester is late for any reason, he/she should call the driver with an extra hourly fee to be charged
Inquiries
For any inquiries, send an email to [email protected].
Meet the Team
Moustafa Aly
Maintenance Supervisor
t: +20.2.2615.4034
[email protected]
Mohamed Nasr
Supervisor
t: +20.2.2615.4153
[email protected]