Cofense Phishing Emails' Reporter



Emails are the number one tool used by hackers in attacks, therefore reporting and verifying any suspicious email is crucial. Accordingly, we are glad to announce a new feature button on your American University in Cairo's (AUC) email and Microsoft Outlook to allow you to report suspicious emails to the information security team. This tool is called "Cofense Reporter."

You can find the Cofense Phishing Emails' Reporter button as an add-on to the University's Google mail, it appears as a fish icon (as shown in the image below) on the right-hand side toolbar of your Google mail web browser screen or through the Cofense Reporter add-on on Microsoft Outlook (Report Phishing button).

Cofense banner here

Once you click on the fish icon, you will be notified that the email has been submitted for security investigation and that the email itself has been moved to your trash folder for 30 days. After these 30 days, it will be deleted.

Download the guidelines for reporting a suspicious email for detailed instructions on how to report a suspicious email on your device.

If you need the Cofense add-on on your Microsoft Outlook and it is not there, you can install it by submitting a new Service request on the IT Self Service Portal. To do so, select Request IT Service > Category: PC/Laptop Software Support > Cofense add-on for Microsoft Outlook. Alternatively, you can download it yourself from Cofense on Microsoft Outlook for the whole AUC community.

You can also install the BigFix client on your computer by submitting a Service request on the IT Self Service Portal. BigFix client enables AUC to protect and update your PC remotely. To submit an installation ticket; 1. select Request IT Service; Category: PC/Laptop Software Support 3. BigFix Client. Alternatively, you can download it yourself from Bigfix for AUC staff and faculty.