Mail Services

Mail Services

Mail services require a thorough knowledge of postal service regulations, rates, services, and operations, hence, mail operations are executed through highly trained staff and a timed plan to meet the needs of AUC customers. 

Mail Services Process

Service hours: 8:30 am – 3:30 pm.

Delivery and pickup services: Twice a day through two mail rounds at 10:30 am and 1:30 pm.

Last couriers' request placement time for same-day collection 2:00 pm for early courier pickup at 3:00 pm.
 

Who we serve?

AUC departments
Staff
Faculty
Students
Alumni
 

Mail Types (in/out)

Regular
Registered
By hand (out only for AUC official correspondence)
Shipments of all sorts (domestic/international)

Contracted Courier Services (three of benchmark companies in Egypt)

FedEx
DHL
UPS

Mail Services Locations/Contacts

Mail main sorting office: Physical Plant, G032, ext. 4372,  contact Ashraf Hebish (supervisor)

Mail customer service office: Campus Center, P020, ext. 2775 - 4148,  contact Sami A.Wahab (associate director)

Tahrir Square Campus: Main building, ext. 6030

Items to be excluded from using the inter-office/business mail  

• Communications of a personal nature
• Advertisements that are not official university business
• Announcements relative to the sale of personal property
• Holiday greetings, and political campaign notices
• Announcements, catalogs, sale notices from companies or individuals

Courier Service Regulations

• Liquids have some restrictions (data/safety sheet)
• Precious items are prohibited (money, gold and diamond)
• Country regulations differs (food and medication)

Outgoing Mail Preparations

• Properly Sealed
• Bundled by destination
• Transparent envelopes for printed materials
• Intercampus mail must be contained inside the especially designed envelope

Mailing Address (mandatory) to grantee proper delivery to your mail:

AUC New Cairo Campus

Dr. Sharawi – School of Sciences and Engineering
The American University in Cairo
AUC Avenue – P.O. Box 74 – New Cairo 11835 Egypt

Tahrir Square Campus

Dr. Sharawi – Department name
The American University in Cairo
113 Kasr El-Ainin Street P.O. Box 2511 –Cairo 11511 Egypt