Ambulance service: 123
Civil defense and fire fighting: 125
Road emergencies: 012.2111.0000
The current civil defense: 180
Electricity Emergency: 121
Fire Brigade: 180
Tourism Police: 126
Water Emergency: 125
Mohamed Ebeid, executive director for safety and security is responsible for the assessment and management of security risk elements, advising University administrators of the acceptability of such risk, ensuring compliance with all applicable security regulations, serving as University liaison with several regulatory agencies and assisting in preparation of interactions with local and international customers regarding security issues.
- If you have not registered with the AUC Emergency Communication system, do so through http://myinfo.aucegypt.edu/
- In case of emergency, call the AUC operator hotline at 19282. AUC will continue to provide you with regular information through e-mail, SMS and on this page.
- Please keep a copy of the emergency phone numbers listed here.
AUC New Cairo lies in New Cairo, a district of almost 46,000 acres of land and with a projected population of 2.5 million people. New Cairo is a predominantly middle-to high-income residential community. It encompasses schools, cultural facilities, commercial enterprises, government agencies, hotels, open spaces and parks, with the AUC New Cairo at its center. The streets of Cairo are among the safest of any large city. Like any big city, some neighborhoods in Cairo are safer than others with occasional pickpocket and purse snatching. In general, common safety behavior is advised.
Security at AUC
At AUC, there are safety and security offices, safeguarding all AUC facilities against fire and other safety hazards and applying jurisdiction over those incidents that occur on campus. Our security measures meet international standards and have been endorsed by Harvard University's director of international safety and security. Our campus is equipped with comprehensive state-of-the-art access control security equipment and CCTV camera systems inside and outside AUC's facilities.
Security Office: +20.2.2615. 4444
Medical Services – AUC New Cairo: +20.2.2615. 4000
Medical Services – AUC Tahrir Square: +20.2.2797. 5000
University Doctor: 0122.100.5947
Facilities and Operations (Service Center): +20.2.2615. 2222
Environmental Health and Safety: +20.2.2615. 4170
ID Activation: +20.2.2615. 4114
IT Help Desk: +20.2.2615. 1200
While on campus, just dial the last four digits.
In case of emergency, please contact AUC switch board at 19282 (19AUC)
Please keep these numbers for future reference and consider storing them on your mobile phone.
In order to issue an ID card, send the new ID holder's data including name, ID number, department, phone, as well as mobile numbers, address and AUC email to the Circulation Desk at firstname.lastname@example.org.
Copy the ID Center in the original email (email@example.com) and instruct the new jobholder to visit the ID center, in order to obtain their IDs.
For new fellows, departments must send a hard copy to both the Circulation Desk, located in the AUC Library, and the ID Center, located in room G020 (Garden Level) of the Administration Building.
For newly hired staff members, the Office of Human Resources is responsible for sending a hard copy of the ID issuance memo to both the Circulation Desk and the ID Center.
Access to AUC Campuses
No fees are charged for accessing AUC campuses; however access to campuses is authorized by different offices.
Current Employees and Students
IDs are issued by the ID unit in the Security Office; the unit issues the ID cards for current employees and students, programs it for access to the appropriate places for the appropriate time.
Visiting Faculty and Scholars
The Provost's Office offers authorization for issuance of IDs for academic visitors. These include visiting faculty and graduate students visiting from other institutions, independent scholars, all of whom must have a departmental sponsor and who are deemed "fellows-without-stipend," and all members of Library consortia institutions, as verified by the Library. The Provost's office may delegate authorization to deans, including the dean of the Libraries.
Alumni and Trustees
The Office of Advancement and Communications authorizes the issuance of IDs for alumni and trustees. To know more about the Alumni ID Card and Conduct Policy,
Visitors for Business Purposes
The Office of the Executive Vice President for Administration and Finance authorizes the issuance of IDs for contractors, vendors, and other individuals with business purposes on campus.