Services

Student success and well-being is our top priority.  AUC offers services and programs to support your academic and personal growth, and also manage the logistics of transition to life at the University.  Read below about how AUC can help you make the most of your student experience.

Bus

Don’t want to bother with the stress and cost of driving?  AUC maintains an extensive bus service available to all members of the AUC community.  Our buses cover 13 routes that travel between the AUC New Cairo and AUC Tahrir Campuses and through neighborhoods all over the city.  Buses run on set schedules throughout the day, ever day except Fridays.  Our comfortable coach buses have reclining seats, window curtains, and free Wi-Fi on board. Click here for bus fees, routes, and schedules.

Food Services

Eating on campus is an essential part of your day, but also an integral part of campus life. AUC offers a variety of healthy, affordable and delicious food choices at 13 locations all across campus.  Refuel, or catch up with friends at any of two food courts, bakeries, coffee shops, and cart outlets.  We also have several vending machines and convenience stores on campus which are opened for extended hours.   

Click here to view the food outlets map, with information on operation hours and locations. 

For more information about food services, operation hours and locations, click here
 

Dining options include:

Auntie Anne's  — Pretzels, wedges, snacks, lattes and lemonade mixers 

Zooba — Foul, falafel, koshari, shawerma and other Egyptian food 

Cilantro — Coffee, sandwiches, salads and desserts

L'Aroma — Coffee, pastries, sandwiches, salads and desserts

Quick 24 — Snacks, candy bars, soft drinks

Seoudi Mini Market — Groceries, snacks, food and toiletries

The Bakery Shop (TBS) — Cookies, croissants, danishes, sandwiches and coffee

Tarwi2a Cart — Hot and cold sandwiches with Lebanese flavor

Catering Co. — The main cafeteria. Hot meals, breakfast menu, sandwiches, oriental and Italian corners, fresh fruits and juices, salads and coffee stations

 

Americana Food Court

Baskin Robbins — Premium ice cream

Subway — Fresh sandwiches

Butcher's Burger — Fresh burger sandwiches

Faculty Lounge

Faculty Dining Hall — Hot buffet items and salad bar

 

Housing

Looking for a place to live? Find your home away from home at the AUC New Cairo University Residences and live alongside a lively and dynamic group of other students.

AUC has built modern, comfortable student housing on the AUC New Cairo campus to accommodate student who choose to live on campus.   Student housing not only gives you the chance to live independently with a diverse group of students, you'll also get the emotional, social, and academic support to succeed in your studies and personal life. For more information about housing, click here.
 

Medical Services  

The AUC clinic offers comprehensive health care services to ensure the well-being of the entire AUC community.  Everyone can benefit from medical advice, treatment, vaccines, pharmacy services, and recommendations for outside care.  The AUC clinic also has provider relationships with the best hospitals in Cairo and coordinates referrals to labs, specialists or other medical facilities.

Locations:

AUC New Cairo: Staff are available Sunday through Thursday from 8:30 am to 4:30 pm.  The pharmacy is open 9:00 am to 5:00 pm.  A physician and nurse are also available for emergencies after hours and there is a 24-hour ambulance service.
AUC Tahrir Square: Open from 8:30 am to 4:00 pm with a physician on duty, Sunday through Thursday.  The pharmacy is open 9:00 am to 4:00 pm. 

The Office of Medical Services' working hours change during Ramadan according to the University working hours. Emergency service is always available (24/7).

Services:

Medical Advice: Medical advice is available to all members of the AUC community, either through a visit to the medical services office or by phone, in case of an emergency. All AUC community members may visit the office in case of illness, general check-up, check-ups for using the AUC gym or in the case of an emergency.

Travel Medical Advice: The medical travel program is available to students, as well as faculty and staff members who may be traveling abroad. Information about immunization requirements in parts of the world to which they will travel is also available.

Vaccines and Other Injections: Vaccination services are available at the medical services office on an appointment basis. Vaccines are paid for in cash, as they are not covered by medical insurance. We provide assistance in setting up schedules for vaccines and other injections.

Medications: Medicine is available through the medical services office and is supplied by the Seif Group pharmacy, in accordance with AUC’s drug policy. Medicine is dispensed through a signed and stamped prescription from an AUC physician.

Hospitalization: Through the AUC clinic, the AUC community has access to a large network of hospitals for emergency cases.  AUC has an agreement with some of the most respected hospitals in Cairo that provide reputable medical care.

Diagnostic Services: Laboratory and radiographic services are available by referral from an AUC physician through a number of specialized centers with which AUC has special agreements.

Medical Specialists: A comprehensive list of all medical consultants within various specializations who have an agreement with AUC is available at the Office of Medical Services, where referrals can be made.

Mentoring and Counseling

For many students, the college years represent unique challenges.  AUC's counseling and mentoring services are available to lend a hand, or an ear, whenever you are feeling overwhelmed.  The Student Counseling Center (SCC) offers group and individual counseling, as well as personal wellness programs and workshops.  The student mentoring unit provides advice, guidance, and support for students who face academic challenges.  Peer mentoring and workshops teach students life-long academic skills and emotional intelligence.  These services are available to all enrolled student free of charge.

Disability Services

AUC provides students with physical or learning disabilities with all the facilities and resources that guarantee a smooth education process.

Services for students with physical disability include the following:

• Wheelchair accessibility to all campus areas, including the residences
• Club cars availability around campus with prior arrangements
• Facilitating the student’s learning process according to the different course requirements
• Providing support resources in offices around campus
• Availability of adaptive technology software to students including: JAWS for Windows, Kurzweil 1000, Zoom Text, as well as hardware such as Braille printers and electronic-vision aids
• Provision of student assistants or staff volunteers are recruited to help students with visual disabilities throughout the semester in the different academic tasks, including in-class note taking, exam transcription, library research and other projects. 

Services for students with learning disability

Students with learning disabilities are entitled to special academic accommodation depending on each student’s special needs. Some of the students are identified through both the counseling and mentoring processes. Others seek the support of the disability services on their own accord, or under the recommendation of parents or faculty. Students, whose learning disabilities have previously been identified and professionally diagnosed are required to submit valid documentation to ensure that they are given the necessary accommodation entitled to them by disability laws such the Americans with Disabilities Act. If official documentation is lacking, students are referred to specialized organizations for relevant assessment, diagnosis and academic accommodation required. Finally, the student's requests for academic accommodation are communicated to the students' professors as well as the Office of the Provost.

The Travel Office

The Travel Office of was established to help faculty and staff members, administrators and students with organize their travel plans and find the best prices on hotel and transportation. 

The Travel Office handles business or personal trips, in Egypt or abroad, through our corporate deals with excellent hotels.  The office also monitors policies set by the administration for these types of travel.

For official business trips, the Travel Office arranges car transfers to and from the airport for faculty members and administrators, and also is available to meet and assist individuals through customs and immigration at the airport.

 Services Rendered to the AUC Community

• Flight reservations and seating assignment
• Flight fare quotations and ticket issuance
• Booking of train tickets (Europe)
• Frequent flyer arrangements
• Hotel reservations in Egypt and abroad
• Airport services meet and assist
• Car and bus reservations in Egypt and abroad
• Organized trips throughout Egypt for individuals and groups
• Online booking

IT

Office of Information Technology serves the entire AUC community through providing the latest technology and being available to address problem and make repairs. The IT team is responsible for technology in all AUC premises, including student and faculty housing premises and AUC buses.  At the IT Help Desk, you can always find support and troubleshooting help for software, hardware, and account services.

 

The IT team consists of:

University Technology Infrastructure (UTI)
Responsible for the AUC network, telecommunication, Internet services, systems and data centers, central data storage and IT security

University Academic Computing Services (UACT)
Responsible for academic services (Blackboard, Moodle, course evaluation) in addition to all web services, open access labs, multimedia labs, labs for special needs, software licensing and campus-wide desktop support

University Information Systems (UIS)
Responsible for administrative systems (Banner Student Information System, SAP Enterprise Resource Planning System, funds management system, document imaging) in addition to AUC's central database administration

Classroom Technologies and Media Services (CTMS)
Responsible for technology in classrooms and event halls, in addition to video conferencing and video streaming services

IT Service Help Desk Team
Our one stop shop for helping the AUC community