FAQs for Institutional Financial Aid
What is institutional financial aid?
Institutional financial aid is a grant offered by AUC to provide partial tuition reduction for students, who demonstrate financial need, to attend AUC or who joined AUC and face some financial difficulties in paying their tuition fees.
Who can apply for institutional financial aid?
Any student can apply for institutional financial aid if s/he meets the following criteria:
- Adhere to the admission requirements of AUC
- Demonstrate financial need through the financial aid application form
- Be a degree-seeking student
- Be in good academic standing (not on probation). GPA should not be less than 2.00
- Maintain a full-time status (not less than 12 credit hours per semester)
Is the financial aid awarded as a percentage of the total tuition fees or is it a fixed amount?
The institutional financial aid is a fixed amount awarded for undergraduates each academic year. The exact amount given varies, depending on each individual case.
What is the coverage period for the financial aid award?
Financial aid covers one academic year fall to spring and NOT spring to fall. For example; students who apply in the fall 2018 semester, the award would probably be applied for fall 2018 and spring 2019 semesters. For those who apply in the spring 2019 semester, the award would be applied for one semester only. You will need to apply for renewal each academic year if you continue to demonstrate financial need. Summer and winter semesters are NOT covered by financial aid.
Do I need to submit new documents each time I apply for renewal?
Yes, you need to provide updated documents reflecting the necessary information for the previous year.
Does the financial aid cover the dorms fees?
Financial aid covers academic tuition fees only.
What are the benchmarks used in distributing financial aid amounts?
Every year AUC establishes standard benchmarks for evaluating and assessing financial need. There is no minimum or maximum income requirement for financial aid. Each application is evaluated individually and on a case-by-case basis. Benchmarks are reviewed every year based on inflation rate, tuition, siblings’ education expenses, and University guidelines etc.
What could be the reasons to “reject” my application?
Your application may be rejected if:
- You have missing documents or information
- Student or parent have missed a scheduled interview
- You did not demonstrate financial need as per the information provided in your application and the supporting documents
- Unreliable, contradictory or unclear information provided in your application
- You did not clarify information that you were requested to clarify
What happens to my financial aid if I withdraw or study abroad for one semester?
Students who do not attend the university for one semester have to email the Financial Aid at firstname.lastname@example.org to review the status of their financial aid awards before the assigned deadline of the financial aid application for their readmission/registration semester.
Why do I not receive notifications from the Financial Aid Office? Can I be added to the mailing list?
Our office does not have a mailing list of students. It is the student’s responsibility to contact the Student Services Centre (SSC) to ensure that email addresses provided for both student and parent are accurate.
Why doesn’t the Financial Aid office send announcements or notifications regarding the application dates and deadlines?
We announce important dates and deadlines on the website, portal and via “NewsatAUC” which are the university’s official communication channels.
Where is the Financial Aid office located?
The Office of Student Financial Affairs and Scholarships is located in Hamza Al Khouli building (where the Admissions department is located) on the 2nd floor. You will need to request a PASS from the security located in the SSC on the Plaza level.
I am trying to access my financial aid application on Banner Self-Service however; I am unable to find it. Why?
If you have already started your application and want to go back to complete filling it out, follow the steps below:
1. Click on Student Awards and Financial Aid, then click on View My Applications
2. You should be able to find your financial aid application
3. Click on view/modify found next to your application
4. Choose to view/modify sections
5. Start filling in all sections
I receive the message “no documents required” while filling out my application. Why?
You need to complete your entire application first and then upload the required documents. The system is designed to request the necessary documents based on the answers you have provided on your application.
Why wasn’t my application considered although it was successfully submitted?
If you have submitted your application without uploading the necessary documents your application will be incomplete and will not be considered. In addition, failure to correctly complete your application will result in the rejection of your application.
I tried uploading my documents but faced technical errors. How can I resolve the issue?
Should you face any technical difficulties during the application process please email your issue to email@example.com and make sure to include a screenshot of the problem.
We advise students to apply earlier during the application period and not wait until they approach the deadline to allow enough time to resolve any technical difficulties that could arise during the submission process.
Which year needs to be stated on the supporting documents submitted for my application?
Supporting documents such as: parent’s net annual income or siblings schooling certificates need to be clearly referenced for the previous year and NOT the current year. For example; if you are applying for the fall 2018 semester you will have to submit documents for 2017.
What happens if after submitting the income certificate for my parent/ the income suddenly drops? What do I do?
You need to communicate with the Financial Aid team via email (firstname.lastname@example.org) to reconsider your case. Supporting documents will need to be submitted.
I have submitted my parent/guardian income letter; why was it rejected?
- You need to make sure that the letter clearly states the NET ANNUAL income after deducting taxes and social insurance, and including bonuses, incentives and profit shares
- The annual income should reflect that of the previous year NOT the current year
- Private business owners should get the income document from a Certified Public Accountant (CPA)
- Parent/guardian employed in a company should get an official letter from the HR Department
What documents are required if I have siblings currently at school?
Proof of siblings' school enrollment letter, including their annual tuition for the previous academic year as well as bus transportation fees; no receipts will be accepted.
What documents are required regarding family savings?
We will require a hand-written declaration from the parent/guardian stating the family’s total savings and the annual interest built upon those savings.
How do I get the proof of unemployment letter for my parent/guardian and do they have to request it in-person?
You can get the proof of unemployment letter from any branch of the “Social Insurance Office”. Your parent/guardian does not need to be present in-person to request the letter, any member can place the request on their behalf as long as they present a valid ID or birth certificate of your parent/guardian. The letter is issued by the office within the same day.
I have a problem editing my financial aid application, as it is previously submitted in the fall semester, thus I kindly request editing my application form with updated documents.
You cannot access the application during the spring semester if you have already submitted an application for the fall semester, because the decision is for one academic year (fall 17’ and spring 18’ as an example). You can apply for the following academic year (starting fall 2018 in this case) within the assigned dates that are announced on the website.
Can I amend or modify my application after submission?
No, once you submit your application you cannot make any changes. Please make sure to carefully review the information and numbers provided as well as the uploaded documents prior to submitting your application.
What if I missed the application deadline?
- If you have missed the Fall application deadline you can apply for the Spring semester
- In case of unexpected emergencies such as; death, sudden layoff from jobs for parent/guardian, etc. you may send an email to email@example.com and request approval to submit your application after the deadline. Supporting documents of the incident need to be submitted as evidence.
I have been awarded financial aid; however, it was NOT credited to my account this semester. Why?
Financial aid depends on specified criteria namely:
- You must maintain a GPA not less than 2.0
- You must be enrolled in a minimum of 12 credit hours per semester (i.e. maintain full time status)
- You must renew your application
Why was my application rejected although I have submitted the same information and documents as last year?
Application decisions are subject to updated criteria, overall assessment of student needs and committee consideration.
I registered for less than 12 credit hours, and my financial aid did not appear. Does this mean that I have been rejected?
Financial aid is given to fulltime students with 12 or more credit hours. Once you successfully register for your courses the financial aid will automatically appear on your account.
I registered for 12 or more credit hours and then withdrew from a course(s) following the drop/add deadline. Do I still receive my financial aid amount fully?
Withdrawing from course(s) initially registered will result in the adjustment of your financial aid amount in proportion to your current billing hours.
I am a graduating student this semester with part-time enrollment. Why didn’t I receive my financial aid?
Graduating students even if part-time receive financial aid; however, our office needs to receive the final list of graduating students from the Office of the Registrar before disbursing the aid amounts.
I am expected to graduate this semester and while paying my upcoming tuition installment I noticed that the financial aid amount has been reduced. Why was the amount reduced after the drop/add period and not before?
Prior to the drop/add period you received the initial amount you have been entitled for; however following the drop/add period and as a graduating senior (last semester to graduate), you were registered for less than 12 credit hours causing a partial adjustment to the amount in proportion to your registered credit hours.
I am expected to graduate and while paying my upcoming tuition installment I discovered that I did not receive the financial aid amount. Why was the amount not received?
Following the drop/add period we received the final expected to graduate student list from the Office of the Registrar and noted that you are registered for less than 12 credit hours and NOT a graduating senior (last semester to graduate). Accordingly, your financial aid has been canceled for the semester.
How is financial aid calculated for graduating students with part-time enrollment?
The financial aid is proportional depending on the number of credit hours registered.
Why did I receive a lower financial aid amount than my sibling?
You could be receiving other scholarship awards such as; achievement, sports etc. which are taken into consideration when reviewing the applications. Another factor is the admission year of the student.
Why did I receive a lower financial aid amount than my colleague although we live in the same standards?
All applications submitted are reviewed and analyzed on a case-by-case basis and final decisions are made by the concerned committee based on student need demonstrated, information provided and supporting documents. In addition, you could be receiving other scholarship awards such as; achievement, sports etc. which are also taken into consideration when reviewing the applications.
AUC is committed to equally serving our students and accordingly, we have specific standards and rules that are fair to all students. We ensure equality in all decisions based on the documents and information provided by the student.
How can I appeal the amount received or the award decision?
You need to complete the “Appeal Form” available on Banner self-service through the financial aid website http://www.aucegypt.edu/admissions/financial-affairs/financial-aid . You have one week following the announcement of results to appeal. Make sure to demonstrate any changes in your financial situation to support your request.
What is the next step if my appeal is rejected?
You can apply for the following semester provided that you demonstrate need or if your financial situation has changed. You need to ensure that you have submitted all necessary documents; highlighting any changes in your financial status and clearly stating the reasons for applying for the new semester.
Who takes the final decision on the financial aid being awarded?
A designated University committee comprised of senior management members reviews and decides on the awards. Decisions are based upon thorough needs assessment demonstrated through the application and documents submitted, professional judgment and University financial aid guidelines and benchmarks.
AUC strongly trusts the integrity of our students and parents, and we are confident that in return they trust that our judgment and decisions are in the best interest of our entire student community.
Can students be part of the financial aid award committee?
Financial aid applications submitted by students include confidential student and parent information that should not be shared with unofficial entities. This is to protect and respect student privacy and confidentiality of information and to avoid any conflict of interest. Students, however, can be part of the advisory board where strategic and statistical information and data can be shared, and they can provide advice and recommendations.