digital-innovation

Remote Operations FAQ

Blackboard

Microsoft Office

  • All students are eligible to install Microsoft Office 365 for free.

    1. Visit AUC OntheHub by clicking on this link. Sign in with your AUC email credentials.

    2. From the Student tab, choose Office 365 icon.

    3. Review description, system requirement and eligibility before applying purchase. Click on add to the cart button.

    4. It will prompt you with other options that you can add within your cart; you can remove if you don't wish to do that and proceed.  

    5. An email will be sent to you confirming your subscription, and you can click on the invoice link where you can save or print as a confirmation to your subscription.

  •  Yes, by following these simple steps.

    1. Visit AUC OntheHub by clicking on this link. Sign in with your AUC email credentials.

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    2. From the Faculty/Staff Tab choose Office 365 icon

    onthehubstudent3

    3. Review description, system requirement, and eligibility before applying purchase. Click on add to Cart button.

    onthehubstudent4

    4. It will prompt you with other options that you can add within your cart; you can remove if you don't wish to do that and proceed.  

    5. An email will be sent to you confirming your subscription, and you can click on the invoice link where you can save or print as a confirmation to your subscription.

Visual Studio

VPN Account Creation

  • To create a VPN account, fill in this form and wait for a creation notification email to set up your account within two business days.

  • After receiving a VPN account creation notification email, activate your account by following the steps below:

    1. Open www.forticlient.com and download the forticlient for your OS
    2. Set the connection name as you want
    3. Set VPN type to SSL VPN
    4. Server address: aucvpn.aucegypt.edu  and the port: 8090
    5. Use your email username (your email without @aucegypt.edu) and password as your initial credentials and login to have a successful connection

Zoom Video Conferencing 

  • 1. Open any browser and type in https://zoom.us./

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    2. If you have a meeting ID, you will choose "join a meeting" to connect a meeting in progress

    3. Click "sign-in" to configure your account

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    4. Click on "sign in with Google"

    5. You will be directed to enter

  • 1. Sign in first as mentioned above 
    2. Choose "my account" from the upper right side of the page
    3. Select "meetings" from the left column under personal
    4. Click on "schedule a new meeting"

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    5. Topic: type in the title of the meeting
    6. When: choose the date and the time of the invitation
    7. Duration: choose how many hours the meeting will be held
    8. Fill up all the data as per the below screenshots then click on "save"

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    9. The meeting invitation will appear as shown below: 

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    10. Go to "invite attendees" then select copy meeting invitation as per the below screenshots and send it via email to the meeting attendees

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  • The invitation to a zoom meeting will be as follows:

    Topic: Meeting

    Time: May 9, 2017, 2:00 pm, Cairo 

    Join from PC, MAC, Linux, IOS or Android at this link 

    Meeting ID: 123 456 789 

    Or iPhone one-tap (US Toll): +14086380968, 123456789# or +16465588656, 123456789#

    Or telephone: Dial +1 408 638 0968 (US Toll) or +1 646 558 8656 (US Toll)

    Zoom International Dial-in Numbers can be found at this link.

    Or an H.323/SIP room system:

    H.323:

    162.255.37.11 (US West)

    162.255.36.11 (US East)

    221.122.88.195 (China)

    115.114.131.7 (India)

    213.19.144.110 (EMEA)

    202.177.207.158 (Australia) 

    209.9.211.110 (Hong Kong)

    SIP:123456789@zoomcrc.com

    If you are using a desktop or laptop:

    1. Open the invitation email and click on the first provided link in the invitation e-mail:

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     Zoom webpage will open in a new tab in your browser.

    2. For first time access to zoom application, select launch application/download here or select run/save at the bottom of the page

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    3. Open Zoom icon

    4. Click on join a meeting

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    5. Type down the meeting ID as seen below

    6. Then type in your name in the "Enter your name" field

    7. Select "remember my name for the future meeting" to save your name for all upcoming meetings

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    8. To invite more people to join by email, use the "invite" icon or send them an SMS with the meeting ID number

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    If you are using Android/iPhone/Tablet/iPad:

    1. Download the "Zoom Cloud Meetings" application from Apple App Store or Google Play Store

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    2. To join a meeting, you can either select "join a meeting" and then enter the meeting ID number or you can directly click on the URL sent to you via email

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    3. To invite more people to join, click on the "Participants" icon on the bottom then click invite. You can invite via SMS or by copying the URL

Targeted Announcements

Remote Access to Campus Computer Labs

  • Yes, if you want to work on any of the machines on campus’ computer labs, all you need to do is to download the RealVNC Software from here and refer to your course instructor/TA or Lab administrator to receive an invitation to create a RealVNC account. RealVNC software works across all devices and operating systems including Windows, macOS, iOS, Android, and Linux ensuring a secure and reliable remote desktop connection.

    • Architecture Engineering Lab
    • Computer Science Engineering Lab
    • Construction Engineering Lab
    • Electronic Engineering Computer Lab
    • GAPP labs
    • Jameel Building Computer Lab
    • Mechanical Engineering Lab
    • Petroleum Engineering Lab
    • Physics Lab
    • Psychology labs
    • PVA labs
    • UACT labs

    The above list will be updated once new locations are available

  • 1. Install or run VNC Viewer and sign in using your RealVNC account credentials. You should see the remote computer appear in AUC team
    RealVNC

    2. Click or tap to connect. You are prompted to authenticate to VNC Server. 

    3. Enter the username and password that you will receive from the Lab supervisor.

Microsoft Teams

Assistive Technology 

JAWs Reader (General Instructions)

JAWs Reader (Microsoft Word)