Senior Engineer II, Software Operations, Department of Computer Science and Engineering (50013996 )

Reports to: Technical Operations Manager

Purpose: The job holder’s responsibilities will include technically administering the software operations of the department, including but not limited to the recommendation, configuration, installation, licensing, purchasing, and proactive monitoring of systems software, as well as relevant labs setups and experimentation. The engineer will also act as first-line software support for the department.

Principal Accountabilities:

  • Administering the software operations of the Department of Computer Science and Engineering (CSE), including but not limited to: recommendations, configuration, installation, licensing, purchasing and proactive monitoring of systems software, as well as relevant lab software and experimentation
  • Act as the first line of software support for the Department of Computer Science and Engineering
  • Test, evaluate, install, and troubleshoot all department needed software
  • Train labs supervisors on installing and maintaining different operating systems and software in the department labs
  • Supervise, coordinate and assign tasks for labs supervisors and technicians
  • Monitor and support the Installation and daily operations of the department's labs (i.e. operating systems and other softwares for all different computers)
  • Install, configure and maintain servers of the Department of Computer Science and Engineering
  • Maintain the department’s network infrastructure and IP schema with cooperation with global university infrastructure team (UTI)
  • Provide recommendation for hardware upgrades when needed for performance improvement
  • Administrate CSE in active directory
  • Troubleshoot all CSE network problems
  • Troubleshoot and solving CSE servers’ software problems
  • Maintain the department data Security systems including servers and computers antivirus, user access level permissions for department electronic data according to his /her role in the department
  • Prepare annual plans for department systems with cooperation with technical operation manager
  • Provide technical calibration in the procurement of software to the department
  • Implement and maintain printing management system in CSE Labs
  • Establish and maintain CSE software library
  • Assist faculty members and CSE students in their research activities and senior projects
  • Share in graduation projects presentation
  • Install site agreement software licenses on students and faculty laptops
  • Other related duties as assigned by the technical operations manager


Minimum education requirement: BSc in computer science or computer engineering or relevant certification

Experience: Minimum of seven years of experience in related field


  • Network and systems administration: Extensive experience in network management, disaster prevention, and troubleshooting. LAN/WAN technologies by using the professional credential of, Microsoft Certified Systems Engineer MCSE, Microsoft Certified Messaging Engineer and MCSA Messaging on Windows Server
  • Apple Products, Linux Products: installation, configuration, and administration
  • Cisco products installation, configuration
  • Support for Microsoft operating systems and applications, Windows 2012, Windows 2008 & Windows 2003 domains and MS Exchange Servers implementation and administration and ISA 2004
  • PCs hardware and software troubleshooting (i.e. desktops and laptops)
  • Personal assets. Able to work under pressure and deliver efficient results, persistent in solving problems, takes initiative and adaptable, clear communication skills as well as leadership skills in a teamwork environment
  • Excellent written and oral English
  • Excellent interpersonal skills
  • Working ability to understand, analyze, evaluate, and install different software of servers, workstations, and equipment
  • Configure, maintain and troubleshooting of network printers and scanners
  • Excellent knowledge networking and computer software 
  • Knowledge of programming
  • Ability to work as part of a team
  • Ability to work well with other campus service departments


The position is open until January 21, 2019


Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted. If interested, please send an updated and detailed resume to, stating “50013996 Senior Engineer II, Software Operationsin the subject line.


“We thank all individuals who have expressed interest in working at The American University in Cairo.”