Officer, Benefits, Human Resources Office (10001672)

Reports to: Director, Benefits

Purpose: Benefits officer primary responsibilities are maintaining benefits programs by evaluating, recommending and administering it.

Principal Accountabilities: 

  • Administer employee benefits programs such as retirement plans, tuition, personal and schooling loans
  • Implement controls over the eligibility and provision of such benefit plans to assure proper operational procedures as well as an effective and timely process flow
  • Support management decisions in comparing and evaluating existing benefit plans with those of other competitors by studying other plans, conducting surveys, and other sources of information. Analyze results of surveys and develops specific recommendations under the supervision of human resources benefits director
  • Assist in developing specifications for new plans or modifies existing ones to satisfy employee as well as the organization needs
  • Install approved amendments/changes and new policies and procedures, by preparing announcement materials and other media for communication with employees
  • Revise and reissue all related communication templates on benefits from time to time
  • Conduct employee meetings and arranges for enrollment of employees in different related plans. Counsel employees (and potential employees/applicants) on plan provisions so that individuals can make informed benefit decisions. This includes all levels of employees including staff, faculty, and executives
  • Strive to ensure employee understanding (and their dependents as applicable) of benefit programs by, regularly generating communications and counseling employees/dependents as situations arise. Resolve employee concerns and act as liaison with various plan providers and fosters effective relationships with client representatives. Act as a resource for payroll/human resources contacts to ensure their understanding and compliance with benefit and human resources policies and regulations
  • Maintain employee records on SAP, prepare all correspondences and adjust benefits status as necessary
  • Work as the benefits delegate on HRIS projects as well as on SAP issues on related benefit plans
  • Generate/complete reports as requested
  • Assist in the reconciliation of monthly pension transfers. Review monthly contributions and related investment allocation for accuracy and resolve discrepancies with payroll and the company, to ensure accuracy, and proper tax reporting including setting controls on annual limits
  • Assist in the development of departmental practices and procedures
  • Maintain knowledge and updates of current US laws, especially Internal Revenue Services (IRS) laws, to abide strongly with
  • Support in the annual audit process, compliance testing, and filing 5500 form for the USD pension plan for US citizens/residents
  • Apply high controls over terminated employees’ clearance, especially for those having personal loan or any other AUC debt, to be settled against existing pension funds
  • Complete operational requirements by scheduling and assigning responsibilities, following up on work results for human resources benefits specialist
  • Maintain related benefits staff by assisting in the recruitment, selection, and orientation process, whenever applicable
  • Maintain related benefits staff job results by coaching, counseling, and disciplining, monitoring, and appraising job results for human resouces benefits specialist
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies


Minimum Education Requirement:

  • BA degree in business management or any related field
  • Postgraduate diploma in human resources is an asset
  • Masters degree is an asset

Experience:  Seven to ten years of experience in human resources practices


  • Experience in reporting, financial and analytical skills
  • Excellent project management skills
  • Excellent interpersonal, negotiation, leadership, organizational and presentation skills
  • Exercise discretion and independent judgment in comparing and recommending numerous solutions
  • Sound judgment to set priorities, evaluate results, coordinate work with other units
  • Excellent customer service skills and ability to resolve conflicts
  • Delegation and retaining employees

Position is open until September 3, 2018


Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted. If interested, please send an updated and detailed resume to, stating “10001672, Officer, Benefits” in the subject line. 

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