digital-innovation

Remote Operations FAQ

Are there Blackboard training resources available for students?

Yes, you can find available resources in the learning hub by visiting this link.

Are there Blackboard training resources available for faculty?

Yes, you can find available resources in the learning hub by visiting this link.

I am a student, how can I get/install Microsoft Office?

All students are eligible to install Microsoft Office 365 for free.

1. Visit AUC OntheHub by clicking on this link. Click on the sign-in button.

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2. Log in with your AUC email credentials

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3. Once you are logged in, click on the students' tab and choose Office 365 icon

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4. You will get information about Office 365 eligibility and the benefits you can get from using the software. Click on the "Add to Cart" button

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5. It will prompt you with other options that you can add within your cart. You can remove it if you don't wish to do that and proceed.  
6. An email will be sent to you confirming your subscription. You can click on the invoice link where you can save or print as a confirmation to your subscription.

Can I get/install Microsoft Office if I am a faculty or staff?

Yes. Follow these simple steps:

1. Visit AUC OntheHub by clicking on this link. Click on the sign-in button

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2. Log in with your AUC email credentials

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3. Once you are logged in, click on the faculty/staff tab and choose Office 365 icon

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4. You will get information about Office 365 eligibility and the benefits you can get from using the software. Click on the "Add to Cart" button

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5. It will prompt you with other options that you can add within your cart. You can remove it if you don't wish to do that and proceed
6. An email will be sent to you confirming your subscription. You can click on the invoice link where you can save or print as a confirmation to your subscription

How can I have access to Adobe during campus closure, I don’t have a license on my laptop?

As a result of campus closure, students' access to Adobe Creative Cloud in labs and classrooms is not available. Adobe has provided temporary at-home access for impacted students and faculty so that they can continue their work remotely. Follow the instructions below to enable access to Creative Cloud Desktop Apps on your device.

  1. Visit Creative Cloud and use your school credentials to sign in

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  1. If prompted, select a company or school account and then enter your password or provide your credentials in your school’s login screen

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  1. From the Creative Cloud website, browse for and download your desired app. Click on "Apps" on the top of the page to view all apps

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For more information on how to download or install apps, see Download and Install Creative Cloud Apps

I need to download and install Visual Studio on my laptop, am I eligible?

If you are a student majoring or taking courses in science, engineering, or computer science, then you are eligible to obtain a free student license.

Follow the instructions below:

1. Activate your Office 365 account from On the hub, by following this link.
2. Once your account is successfully activated, click on this link to download visual studio from Microsoft Azure Dev tools for teaching. Make sure you use your @aucegypt.edu
 account. 

How can I create a VPN Account?

To create a VPN account, fill in this form, or send an email to vpn@aucegypt.edu and wait for a creation notification email to set up your account.

How do I set up my VPN Account?

After receiving a VPN account creation notification email, activate your account by following the steps below:

  1. Open www.forticlient.com and download the forticlient for your OS
  2. Set the connection name as you want
  3. Set VPN type to SSL VPN
  4. Server address: aucvpn.aucegypt.edu  and the port: 8090
  5. Use your email username (your email without @aucegypt.edu) and password as your initial credentials and login to have a successful connection

How Can I access Zoom?

1. Open any browser and type in https://zoom.us./

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2. If you have a meeting ID, you will choose "join a meeting" to connect a meeting in progress

3. Click "sign-in" to configure your account

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4. Click on "sign in with Google"

5. You will be directed to enter

How can I create a Zoom Invitation?
1. Sign in first as mentioned above 
2. Choose "my account" from the upper right side of the page
3. Select "meetings" from the left column under personal
4. Click on "schedule a new meeting"

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5. Topic: type in the title of the meeting
6. When: choose the date and the time of the invitation
7. Duration: choose how many hours the meeting will be held
8. Fill up all the data as per the below screenshots then click on "save"

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9. The meeting invitation will appear as shown below: 

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10. Go to "invite attendees" then select copy meeting invitation as per the below screenshots and send it via email to the meeting attendees

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I received an invitation for a Zoom meeting, how can I join that meeting?
The invitation to a zoom meeting will be as follows:

Topic: Meeting

Time: May 9, 2017, 2:00 pm, Cairo 

Join from PC, MAC, Linux, IOS or Android at this link 

Meeting ID: 123 456 789 

Or iPhone one-tap (US Toll): +14086380968, 123456789# or +16465588656, 123456789#

Or telephone: Dial +1 408 638 0968 (US Toll) or +1 646 558 8656 (US Toll)

Zoom International Dial-in Numbers can be found at this link.

Or an H.323/SIP room system:

H.323:

162.255.37.11 (US West)

162.255.36.11 (US East)

221.122.88.195 (China)

115.114.131.7 (India)

213.19.144.110 (EMEA)

202.177.207.158 (Australia) 

209.9.211.110 (Hong Kong)

SIP:123456789@zoomcrc.com

If you are using a desktop or laptop:

1. Open the invitation email and click on the first provided link in the invitation e-mail:

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 Zoom webpage will open in a new tab in your browser.

2. For first time access to zoom application, select launch application/download here or select run/save at the bottom of the page

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3. Open Zoom icon

4. Click on join a meeting

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5. Type down the meeting ID as seen below

6. Then type in your name in the "Enter your name" field

7. Select "remember my name for the future meeting" to save your name for all upcoming meetings

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8. To invite more people to join by email, use the "invite" icon or send them an SMS with the meeting ID number

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If you are using Android/iPhone/Tablet/iPad:

1. Download the "Zoom Cloud Meetings" application from Apple App Store or Google Play Store

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2. To join a meeting, you can either select "join a meeting" and then enter the meeting ID number or you can directly click on the URL sent to you via email

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3. To invite more people to join, click on the "Participants" icon on the bottom then click invite. You can invite via SMS or by copying the URL

Are there any Zoom tutorials available?

Yes, find below the available Zoom Youtube videos classified by topic. Click on the links below to watch these videos.

How can I send a targeted announcement to students from home? 

Fill in the following Announcement Request Form with your announcement and the group of students you wish to target. 

  • All announcements need to be submitted from a departmental email account
  • Announcements can be targeted based on any data element captured on the Banner Information System
  • The submitter receives an email confirmation (same day) as soon as the announcement is processed
  • For any amendments or special requests after submission, email onliness@aucegypt.edu

I’m a student and need access to a computer lab PC to work on a project. Is this possible?

Yes, if you want to work on any of the machines on campus’ computer labs, all you need to do is to refer to your course instructor/instructor or lab administrator to get the AUC licensed version of the AnyDesk software along with the needed access credentials. AnyDesk software works across all devices and operating systems including Windows, macOS, iOS, Android and Linux ensuring a secure and reliable remote desktop connection.

Which computer labs are offering the remote access service?

  • Electronic Engineering Computer Lab
  • Computer Science Engineering Lab
  • Construction Engineering Lab
  • Architecture Engineering Lab
  • Petroleum Engineering Lab
  • Mechanical Engineering Lab
  • Physics Lab
  • Jameel Building Computer Lab

The above list will be updated once new locations are available.

I downloaded AnyDesk software on my PC, how can I use it?

  1. Click on the software icon to run the program file downloaded.
  2.  The software opens the windows below:

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3. Enter the remote Desk ID provided to you by your course instructor/teaching assistant or lab administrator as shown in the below image:

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4. Press the "Connect" button to start your connection session.

5. You will be asked to provide the authorization password provided to you by your course instructor/teaching assistant or lab administrator. Enter the password and press "Ok."

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6. You will see the screen of the computer lab PC you accessed inside the software window as shown below:

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7. Use your AUC account to log in to the remote PC.

8. Remember to log out from your AUC account when you are done, to prevent others from using your account or accessing your profile and data.

What happens if my AnyDesk connection session freezes after logging in to my AUC account?

If the AnyDesk session freezes after you log in, disconnect the session and connect it again, and you will be allowed in with your AUC account directly.

I’m working on a group project; can I share my screen with my colleagues?

The Anydesk software allows multiple users to access the remote PC at the same time if they want to share the computer screen for collaboration or group work. Be careful how you use this function if you do not want to share your work with others.

I’m facing issues in access coordination between me and my colleagues to the same remote PC, whom should I contact?

Refer back to your course instructor/teaching assistant or lab administrator to resolve any coordination issues.

Can I install AnyDesk software on my computer?

If you are not using a public access computer, you can install the software on the computer by selecting “Install AnyDesk on this computer."

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I’m a lab administrator, how can I set an authorization password to allow for remote PC access?

1. Click on the “Set Password” link to set a password for the remote users to access the machine any time unattended, without requiring local permission.

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2. On the below screen, select “Enable unattended access."
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3. Set the password that will be delivered to the users to access this desk machine remotely.

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As a lab administrator, what information do I need to share with the course instructor/teaching assistant to allow for remote access to computer lab machines?

After setting the password for unattended access, send the created password together with the remote access ID, to the course instructor/teaching assistant to coordinate the remote access process among students. You can find the remote access ID here.

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How can I download the Microsoft Teams desktop app?
Visit teams.microsoft.com, you will be prompted to enter your AUC credentials. Your office365 cloud portal appears. Open Microsoft Teams, and click on the download desktop app icon in the left navigation pane. This will download the app to your computer, and you can install and activate it on your desktop.  

How to enable Microsoft Teams from my Blackboard Course?
For faculty instructions, click here.
For students’ instructions, click here.

What is a Team? What is a channel?
A team is a collection of people, conversations, files, and tools—all in one place. A channel is a discussion in a team, dedicated to a department, project, or topic. Click teams and select a team. Pick a channel to explore the conversations, files, and other tabs. 

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Click here for a video tutorial

 

How can I start a conversation on Microsoft Teams?
To start a conversation with the whole team, click teams, pick a team and channel, write your message, and click send. If you need to make a conversation with a person or group, click a new chat, type the name of the person or group in the “to” field, write your message, and click send. 

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How can I start a meeting?
Click meet now under the area where you type a message to start a meeting in a channel. If you click reply, then meet now, the meeting is based on that conversation. Enter a name for the meeting, then start inviting people. 

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Click here for a video tutorial

 

How can I make a video or an audio call?
Click a video call or audio call to call someone from a chat. To dial a number, click calls on the left and enter a phone number. View your call history and voicemail in the same area. 
 
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How can I share a file with a team with a colleague?
Click attach under the box where you type messages, select the file location and then the file you want. Depending on the location of the file, you will get options for uploading a copy, sharing a link, or other ways to share. 

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Click here for a video tutorial

 

How can I find and work with files shared with me?
You can click files on the left to see all files shared across all of your teams. You can also click files at the top of a channel to see all files shared on that channel. Click “more options” next to a file to see what you can do with it. In a channel, you can instantly turn a file into a tab at the top for quicker access. 

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How can you add a guest to your team?

  1. Select teams. Then go to the team on your team list.
  2. Select more options. Then add member.

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3. Enter the guest's email address. Anyone with a business or consumer email account, such as Outlook, Gmail, or others, can join your team as a guest.
4. Add your guest's name.
5. Click add.

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Are there any additional Microsoft Teams tutorials available?

Yes, find below the available Microsoft Teams videos classified by topic.

Quick Start
Intro to Microsoft Teams
Set up and customize your team 
Collaborate in teams and channels 
Work with posts and messages 
Upload and find files 
Start chats and calls 
Manage meetings 
Set up and attend live events 
Explore apps and tools
Manage team schedules with Shifts
Manage your activity feed
Teams on the go