digital-innovation

Remote Operations FAQ

 

Are there Blackboard training resources available for students?

Yes, you can find available resources in the learning hub by visiting this link.

Are there Blackboard training resources available for faculty?

Yes, you can find available resources in the learning hub by visiting this link.

 

I am a student, how can I get/install Microsoft Office?

All students are eligible to install Microsoft Office 365 for free.

1. Visit AUC OntheHub by clicking on this link. Click on the sign-in button.

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2. Log in with your AUC email credentials

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3. Once you are logged in, click on the students' tab and choose Office 365 icon

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4. You will get information about Office 365 eligibility and the benefits you can get from using the software. Click on the "Add to Cart" button

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5. It will prompt you with other options that you can add within your cart. You can remove it if you don't wish to do that and proceed.  

6. An email will be sent to you confirming your subscription. You can click on the invoice link where you can save or print as a confirmation to your subscription.

Can I get/install Microsoft Office if I am a faculty or staff?

Yes. Follow these simple steps:

1. Visit AUC OntheHub by clicking on this link. Click on the sign-in button

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2. Log in with your AUC email credentials

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3. Once you are logged in, click on the faculty/staff tab and choose Office 365 icon

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4. You will get information about Office 365 eligibility and the benefits you can get from using the software. Click on the "Add to Cart" button

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5. It will prompt you with other options that you can add within your cart. You can remove it if you don't wish to do that and proceed

6. An email will be sent to you confirming your subscription. You can click on the invoice link where you can save or print as a confirmation to your subscription

How can I have access to Adobe during campus closure, I don’t have a license on my laptop?

As a result of campus closure, students' access to Adobe Creative Cloud in labs and classrooms is not available. Adobe has provided temporary at-home access for impacted students and faculty so that they can continue their work remotely. Follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.

  1. Visit Creative Cloud and use your school credentials to sign in

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  1. If prompted, select a company or school account and then enter your password or provide your credentials in your school’s login screen

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  1. From the Creative Cloud website, browse for and download your desired app. Click on "Apps" on the top of the page to view all apps

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For more information on how to download or install apps, see Download and Install Creative Cloud Apps

I need to download and install Visual Studio on my laptop, am I eligible?

If you are a student majoring or taking courses in science, engineering, or computer science, then you are eligible to obtain a free student license.

Follow the instructions below:

1. Activate your Office 365 account from On the hub, by following this link.

2. Once your account is successfully activated, click on this link to download visual studio from Microsoft Azure Dev Tools for Teaching. Make sure you use your @aucegypt.edu account. 

 

How can I create a VPN Account?

To create a VPN account, fill in this form or send an email to vpn@aucegypt.edu and wait for a creation notification email to set up your account.

How do I set up my VPN Account?

After receiving a VPN account creation notification email, activate your account by following the steps below:

  1. Open www.forticlient.com and download the forticlient for your OS
  2. Set the connection name as you want
  3. Set VPN type to SSL VPN
  4. Server address: aucvpn.aucegypt.edu  and the port: 8090
  5. Use your email username (your email without @aucegypt.edu) and password as your initial credentials and login to have a successful connection
     

How Can I access Zoom?

1. Open any browser and type in https://zoom.us./

2. 

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3. If you have a meeting ID, you will choose "Join a meeting" to connect a meeting in progress

4. Click "Sign in" to configure your account

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5. Click on "Sign in with Google"

6. You will be directed to enter

How can I create a Zoom Invitation?

1. Sign in first as above 

2. Choose "My Account" from the upper right side of the page

3. Select "Meetings" from the left column under personal

4. Click on "Schedule a New Meeting"

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5. Topic: Type in the title of the meeting

6. When: Choose the date and the time of the invitation

7. Duration: Choose how many hours the meeting will be held

8. Fill up all the data as per the below screenshots then click on "Save"

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9. The meeting invitation will appear as below:

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10. Go to "Invite Attendees" then select copy meeting invitation as per the below screenshots and send it via email to the meeting attendees

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I received an invitation for a Zoom meeting, how can I join that meeting?

The invitation to a zoom meeting will be as follows:

Topic: Meeting

Time: May 9, 2017, 2:00 pm, Cairo 

Join from PC, MAC, Linux, IOS or Android: https://zoom.us/j/123456789

Meeting ID: 123 456 789 

Or iPhone one-tap (US Toll): +14086380968, 123456789# or +16465588656, 123456789#

Or telephone: Dial +1 408 638 0968 (US Toll) or +1 646 558 8656 (US Toll)

Zoom International Dial-in Numbers can be found at this link.

Or an H.323/SIP room system:

H.323:

162.255.37.11 (US West)

162.255.36.11 (US East)

221.122.88.195 (China)

115.114.131.7 (India)

213.19.144.110 (EMEA)

202.177.207.158 (Australia) 

209.9.211.110 (Hong Kong)

SIP:123456789@zoomcrc.com

If you are using a desktop or laptop:

1. Open the invitation email and click on the first provided link in the invitation e-mail:

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The Zoom webpage will open in a new tab in your browser.

2. For first time access to zoom application, select launch application/download here or select run/save at the bottom of the page

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3. Open the Zoom icon

4. Click on Join a Meeting

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5. Type down the meeting ID as seen below

6. Then type in your name in the "Enter your name" field

7. Select "Remember my name for the future meeting" to save your name for all upcoming meetings

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8. To invite more people to join by email, use the "invite" icon or send them an SMS with the meeting ID number

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If you are using Android/iPhone/Tablet/iPad:

1. Download the "Zoom Cloud Meetings" application from Apple App Store or Google Play Store

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2. To join a meeting, you can either select "Join a Meeting" and then enter the meeting ID number or you can directly click on the URL sent to you via email

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3. To invite more people to join, click on the "Participants" icon on the bottom then click invite. You can invite via SMS or by copying the URL

Are there any Zoom tutorials available?

Yes, find below the available Zoom Youtube videos classified by topic. Click on the links below to watch these videos.

How can I send a targeted announcement to students from home? 

Fill in the following Announcement Request Form with your announcement and the group of students you wish to target. 

  • All announcements need to be submitted from a departmental email account
  • Announcements can be targeted based on any data element captured on the Banner Information System
  • The submitter receives an email confirmation (same day) as soon as the announcement is processed
  • For any amendments or special requests after submission, email onliness@aucegypt.edu