Bus Service Maintenance Supervisor, Transportation/Bus Services

Reports to:  Manager, Bus Service

Purpose: Under the supervision of the Bus Service Manager, s/he is responsible to assist the manager in all buses traffic management & utilization. S/He is accountable for following up on all bus checks, daily maintenance and ensuring the implementation of day-to-day bus policies and procedures. He is required to ensure the smooth implementation of operations.

The supervisor must be able to maintain all type of buses serving AUC Bus Service Office. Additional responsibilities include maintaining a variety of records, such as time of each service, purpose of service, and bus maintenance logs received from vendors.  Independent judgment must be exercised in handling unusual situations arising with operations as well as good knowledge of bus mechanics to define the nature of unexpected breakdown.


Principal Accountabilities:

  • Assist the bus service manager in implementing the designated operation scheme

  • Supervise on different maintenance functions and tasks within the bus service and may include also (Wi-Fi, bus ticketing, bus terminal traffic and data logging)

  • Supervise the bus daily checks and report any issues to the bus service manager

  • In coordination with the bus service manager, communicate with the vendors any problems related to the buses to ensure they are well-maintained and make sure that all the operating buses are approved

  • Checks all the buses, maintenance conditions periodically

  • Ensures the operation of all transportation assets through implementing the preventive maintenance process

  • Check the execution of maintenance for all buses

  • Revise, analyze, and check the maintenance reports send by the bus service vendors monthly

  • Check any malfunctioning buses after being repaired and before returning to serve AUC

  • Provides historical reference and issue reports for maintenance, installed spare parts, and recommendations for vendors

  • Test drives any repaired car after the maintenance or installation of any spare parts

  • Prepares periodic reports as required

  • Assures that safety, fire safety, and security rules and regulations are followed within the carpool garage area, and maintain cleanliness and order

  • Defines problems collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

  • Handle and applies emergency procedures when needed

  • Possess and display basic traits of honesty, integrity, loyalty, confidentiality, and avoidance of conflicts of interest situations

  • Apply the necessary deductions on the vendors, obtain the vendors supervisors' signatures on deductions every day/week, and report the monthly deductions along with the monthly invoices

  • Assist in planning the commencement shuttle buses and traffic management

  • Attend to all emergency calls 24/7, and follow up on handling the emergencies properly

  • Investigate complaints received over the transportation email, and ensure to provide a full assessment of the complaint to the senior communication specialist

  • Resolve issues and establish/maintain internal manuals and procedures

  • Suggest the needed training courses for the bus service drivers

  • Provide instructions/ guidance/ assistance to guests as they arrive in the bus terminal. Interact with bus riders and resolve their complaints. Handle all face-to-face interactions.

  • Provide guests with directions and other venue information for bus schedules and routes

  • Handles the service’s operation dynamics and all other maintenance services

  • Carry out multiple daily patrols over the buses to ensure proper implementation of the operation scheme set by the bus service manager

  • Deliver training sessions to drivers and other department’s vehicle users as needed

  • Perform administrative tasks related to the bus team such as attendance recording, vacations and overtime

  • Sell tickets and report to the treasurer through submitting a notice of receipt

  • Perform other duties as assigned by direct supervisor


Minimum education requirements: 

  • University degree is required


  • Up to five years in the relevant bus maintenance field


  • Intermediate knowledge of computers and computer software (word processors, spreadsheets, databases, etc.), with the ability to operate automated database work control programs from terminal stations and/or personal computers

  • Time management and knowledge of work schedules and priority set-up

  • Good knowledge of the institutions’, and facilities and operation' policies, practices and standards relating to providing appropriate responses to customer questions

  • Good knowledge of buses maintenance and safety requirements. 

  • Language skills: Ability to read and interpret documents in English (such as safety rules, operating and maintenance instructions, and procedure manuals) and Arabic. Ability to write memoranda, routine reports and correspondence in English; and develop written specifications for supplies and/or equipment in English and Arabic. Ability to speak effectively before groups of customers or employees of the organization in English or Arabic

  • Reasoning skills: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

  • Must be able to remain calm and in a professional manner during stress periods when the customers are not always calm. Ability to make standard arithmetic computations to size and locate various details of the work

  • Other: While performing the duties of this job, the employee is sometimes exposed to occupational risks and/or dirt, odors, noise, weather extremes and similar elements


The position is open until January 25, 2020


Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted. If interested, please send an updated and detailed resume to hr1@aucegypt.edu, stating “Bus Service Maintenance Supervisor” in the subject line.


“We thank all individuals who have expressed interest in working at the American University in Cairo”.