digital-innovation

FREQUENTLY ASKED QUESTIONS

 

 

 

IT Help Desk

  • Make sure clearpass icon is open at the bottom right of your screen. If you are unable to locate it, open the program from the start menu. 

    • Right-click on the network icon at the right corner of your toolbar
    • Select "Open Network and Internet Settings"
    • Select "Change Adaptor Options"
    • Right-click on "Ethernet"
    • Select "Properties"
    • Select "Authentication"
    • Select "Additional Settings"
    • Select "Replace credentials" or "Save Credentials" 
    • Enter your AUC email username and password
    • Click "Ok" on all open windows till you reach "Ethernet"

  • This is a browser error. Either use a different browser or clear the cache of your browser as follows:

    1. Open Chrome or Firefox
    2. On new tab, for Chrome click Ctrl+H, for Firefox Ctrl+Shift+Delete
    3. In the "clear browsing data" box, (choose "advanced" in the case of Chrome) and use the menu at the top to select the amount of data that you want to delete. Choose from the drop-down list "clear the following items from the past week". Check all the boxes including cookies and other site data, and cached images and files except media licenses and passwords (if you have any saved).
    4. Click clear browsing data
    5. Restart browser

  • To migrate your emails, follow the instructions provided by Google in this link.

  • Provide the following information: 

    • Full name
    • AUC ID number: if applicable 
    • Mobile number
    • Three choices of username (in case one is already taken)
    • Position
    • Duration (start and end date) of contract

  • Provide the following information: 

    1. First name: generic name related to the office or the event
    2. Last name: generic name related to the office or the event
    3. Username
    4. Owner of the account: the only person allowed to request a password reset
    5. Mobile number

  • Provide the following information: 

    1. Scanned copy of your AUC ID
    2. First name
    3. Middle name
    4. Last name
    5. Current username
    6. Three choices of new username (in case one is already taken)
    7. Valid mobile number to which we will send your new password to via SMS
    8. CC your personal non-AUC email in further communication (once we change your username you will not be able to access it. By adding your personal email in our communication you will be notified of the change)

  • You may forward all emails from a departmental account to any number of email accounts as you wish:

    To forward the emails, access the account from a PC:

    1. In the top right, click on the Settings gear
    2. Select settings
    3. At the top, click the Forwarding and POP/IMAP tab
    4. In the "Forwarding" section, select "Add a forwarding address" and select Keep AUC Mail's copy in the Inbox. At the bottom of the page, click Save Changes
    5. After adding the second and third account as forwarding addresses, in the same tab, select "Creating a filter", write * in "has the words", create a filter with this search then select "Forward it to" and choose the email accounts

Desktop Technical Support

  • Install Microsoft office using the following link:

    www.office.com/getoffice365.

  • Yes, you can. In order to upgrade your operating system to Windows 10, you can download it for free through this link. Please view the attachment for step by step instructions.

    After downloading Windows 10 Education, place the downloaded file on a media (DVD or Flash drive) in order to start the installation. Use the given Product Key to activate Windows.

  • Click Ctrl+Alt+Delete and Lock. When you want to unlock your computer, just type in your password. On Windows, you can also press the Windows key and L for easy access.

  • A print queue is a list of all documents that are scheduled to be printed, and you will want to clear this if you no longer want to print all of the documents. To clear your print queue, simply locate your printer settings and right-click on the correct printer. You will then see a list of all documents, which you can then right-click and cancel.

    • Press the Windows button+R
    • Type:\\10.2.70.11
    • Press ok
    • In the generated window, type:

    auc\username (your AUC email username) without @aucegypt.edu
    Password (your AUC email password)

  • First, check the computer's power cord to make sure it is completely plugged into the wall socket. If you are using a plug strip, make sure it is completely plugged into the wall socket and that the power switch on the plug strip is turned on. Some plug strips also have a built-in circuit breaker which usually looks like a black or red button near the power switch. Press the button to reset it and see if that solves the problem.

  • There are many reasons why a computer may just stop working or "freeze". Most of the time there isn't much we can do about it, it is a fact of life that computer programs have become so complex that occasionally users will experience problems even when performing common tasks. When your computer no longer responds to keyboard commands your best bet is to restart the computer.

  • Microsoft Internet Explorer users can go to 'Tools' (or the little cog icon in the top left), then go to 'Safety' and choose 'Delete browsing history', you can then choose to delete your Internet cookies. In Google Chrome, go to 'More Tools' and choose 'Clear browsing data.' Firefox users can go to 'History', then choose 'Clear recent history.'

  • Students, faculty, and staff can schedule an appointment with the IT desktop technical support representative to help in troubleshooting their personal laptop, desktop applications problems for both Windows and Mac IOS platforms. This service also helps in software installations including MS-Windows.
     

    • Provide on-site analysis, identification, and resolution of difficult desktop problems for end-users including MS-Windows operating system and application installation.
    • Test, evaluate, and assess new IT equipment to ensure the quality of products purchased by AUC.
    • Inspect the new equipment to ensure that AUC received the right spec of purchased products from vendors.
    • Support remote installation and give desktop technical support for remote users (limited now).
    • Assist limitedly for hardware and technical support advice.
    • Prepare reports regarding old IT equipment transferred to the AUC warehouse before re-distribution to the department for reuse when needed.

Meeting Rooms and Lecture Halls