Repair and Maintenance Technician, Academic and Campus Technical Support Services (50019063)

Reports to: Senior A/V Engineer

Purpose: This position is a technical position that requires the skills and abilities needed to repair, install and maintain the equipment of Academic and Campus Technical Support Services (ACTSS) audio-visual resources to support events and classrooms. The job holder will deal directly and assist the Senior A/V Engineer either in instructional or event spaces in using ACTSS resources either circulated or installed in AUC spaces. Also, assist in the regular ACTSS functions and services.

Principal Accountabilities: 

  • First level responsibility for the technical setup and repair of equipment and logistics for assigned campus-wide ACTSS services
  • Provide technical assistance to A/V Senior Engineer for fixing ACTSS equipment and technologies
  • Maintain audiovisual equipment including but not limited to display devices, projectors, computers, camera systems, video teleconferencing systems (VTC), microphones and speakers
  • Collect, transport, return to storage and account for the resources used during work assignments
  • Maintain accurate and timely records regarding work assignments
  • Report equipment or technical failures to the proper person or service unit and follow-up until resolved
  • Willingness to learn and adopt new technologies and techniques
  • Perform other tasks as directed by supervisors and managers


Minimum Education Requirements:

  • Preferably successful completion of at least a technical degree or equivalent experience
  • University degree is an asset


  • Experience with projectors, computers and instructional settings
  • Work in related technical services is desired
  • Minimum of two years of fulltime support of repair and maintain audio-visual and sound systems


  • Ability to quickly troubleshoot and solve system malfunctions
  • Ability to evaluate a problem and pursue solutions
  • Ability to work as part of the team
  • Ability to learn and adopt new technologies and techniques
  • Repair and Maintain proficiency in various audio-visual equipment, accessories, and services
  • Ability to communicate with clients and understand basic English
  • Ability to understand assignment schedules written and communicated in English language
  • Basic field repair techniques using basic tools
  • Ability to work well with other AUC service departments
  • Work under pressure, for long time periods, and on shifts
  • Work assignments might require physical effort to be accomplished

Working Condition:

  • Ready to work under stress, on weekends and on vacations
  • Able to repeatedly lift heavy objects (20 kg)


This position is open until August 18, 2019


Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted. If interested, please send an updated and detailed resume to, stating “Repair and Maintenance Technician, Academic and Campus Tech. Support Services (ACTSS)in the subject line.


“We thank all individuals who have expressed interest in working at The American University in Cairo.”