IT Operations and Support Officer, New York Office

Report to: Director, New York Office

 

Purpose:  The holder of this position will be responsible for the IT operations of the New York Office in several aspects; budgeting, financial transactions, hardware, software, IT inventory and security infrastructure, among others.

 

Principal Accountabilities:

  • Responsible for IT budgeting and capital and operational expenditure planning
  • Process IT related financial transactions and oversee accounting for mobile and terrestrial data, and voice service providers.
  • Manage IT inventory for all units in New York Office, manage IT vendors and establish IT purchase controls.
  • Evaluate and recommend IT solutions, including hardware, software and services.
  • Design electronic newsletters.
  • Provide support for web content systems.
  • Administer and monitor network and security infrastructure, servers, virtualization platforms, content management systems, digital IP Telephony (Nortel BCM), SIP trunks, video conferencing and teleconferencing solutions.
  • Manage local and cloud data backup and support enterprise applications, including SAP financial system, Zenefits HR system, student information system (Banner) and reporting tools.

 

Requirements:

Minimum education requirement: Bachelor’s in computer science or information technology

Experience:

  • One year of experience in position offered or IT operations management position.
  • All required experience must have included: Administering and monitoring network and security infrastructure, servers, virtualization platforms, content management systems, digital IP Telephony (Nortel BCM), SIP trunks, video conferencing and teleconferencing solutions; managing local and cloud data backup; supporting enterprise applications, including SAP financial system, Zenefits HR system, student information system (Banner) and reporting tools.

 

If interested, please contact: Jennifer Bayne, Director, New York Office
The American University in Cairo
420 Fifth Ave, Third Floor
New York, NY 10018

“We thank all individuals who have expressed interest in working at the American University in Cairo”.