Counseling and Support

Please don’t hesitate to ask us for assistance, further explanation or loan counseling via the VFAO Student Support Site or contact us. Students can communicate with our customer service team via ticket and chat regarding questions about their financial aid and/or VFAO username and password. Students will also have access to all of their resolved issues and the knowledge base, which contains articles about financial aid and the VFAO process.

To communicate via chat, students must create a username and password which is different from the VFAO password. Please note that the VFAO chat is only available during U.S. working days and business hours.

The Financial Aid Offices' hours and locations:

AUC New Cairo Office

Office of Student Financial Affairs and Scholarships
The American University in Cairo
AUC Avenue  P.O. Box 74 New Cairo 11835

Email: Magda Fayek at and or
Office hours:  9:00 AM to 3:00 PM Sunday through Thursday
No appointment is necessary

New York Office

Student Financial Affairs
One Rockefeller Plaza, Floor 10
New York, NY 10020
t: 646-886-7700

Email: Ania Rejman at
No appointment is necessary.