Contact Us

Don’t hesitate to ask us for assistance for further explanation or loan counseling via the VFAO Student Support Site. Students can communicate with our customer service team via ticket and chat regarding questions with their financial aid and /or VFAO username and password. Students will also have access to all of their resolved issues and have access to the knowledge base, which will contain articles about financial aid and the VFAO process.

To communicate via chat students must create a username and password which is different from the VFAO password. Note that the VFAO chat is only available during US working days and business hours.

Office Hours and Location

1. Office of Student Financial Affairs and Scholarships at AUC New Cairo campus.

The American University in Cairo
AUC Avenue  P.O. Box 74 New Cairo 11835

Email Magda Fayek at and or

No appointment is necessary. Office hours are 9:00 am to 3:00 pm Sunday through Thursday.

2. Student Financial Affairs in New York. 

One Rockefeller Plaza, Floor 10
New York, NY 10020

Email Ania Rejman at

No appointment is necessary.