U.S. Loans Counseling and Support
Please don’t hesitate to ask us for assistance, further explanation or loan counseling via the VFAO Student Support Site or contact us. Students can communicate with our customer service team via ticket and chat regarding questions about their financial aid and/or VFAO username and password. Students will also have access to all of their resolved issues and the knowledge base, which contains articles about financial aid and the VFAO process.
To communicate via chat, students must create a username and password which is different from the VFAO password. Please note that the VFAO chat is only available during U.S. working days and business hours.
The Financial Aid Offices' hours and locations:
AUC New Cairo Office
Office of Student Financial Affairs and Scholarships
The American University in Cairo
AUC Avenue P.O. Box 74 New Cairo 11835
Email: Magda Fayek at magdafayek@aucegypt.edu and or finaid@aucegypt.edu
Office hours: 9:00 AM to 3:00 PM Sunday through Thursday
No appointment is necessary
New York Office
Student Financial Affairs
420 Lexington Ave., Suite 1644
New York, NY 10170
t+1.646.632.3738
Email: Ania Rejman at arejman@aucegypt.edu
No appointment is necessary.