Technical Operations Manager, Department of Computer Science and Engineering (10001177)

Reports to: Department Chair

Purpose:  Manage all technical and financial operations, assist in rare high technical courses and share in technical support of projects, administer the department technical staff and evaluate their performance.


Principal Accountabilities:

  • Determine required H/W, S/W and furniture needs and justify the budget plan according to needs of courses and projects
  • Proceed requisitions of H/W, S/W and furniture of the department and check specifications of received items as mentioned in requisitions
  • Maintain current budget and generate financial situation reports
  • Assure proper state of labs tidiness, secure the reliability of Labs' contents, and network to be in the highest efficiency
  • Prepare the upgrade study of available resources to match recent technology needs for courses and projects
  • Control all properties of the department by all ways of security in cooperation with the safety and security department
  • Assist in the teaching of CSE courses and support projects related to them
  • Monitor technical staff and prepare the plan of training to improve their performance
  • Participate in computer seminars and conferences that introduce either new products or solutions to computer problems
  • Collect data about the latest products that best fit the current and future needs of the department subjected with estimated cost and best offers
  • Perform any additional tasks assigned by the direct supervisor

Minimum Education Requirement: B.Sc. in a relevant field is required. Graduate Studies in related fields is an asset.

Experience: A minimum of 10 years of previous experience including three years of experience in a relevant field.


  • A broad range of technical computer skills in both software and hardware maintenance and system administration

  • Excellent interpersonal skills

  • Network administration:  Extensive experience in network management, disaster prevention, and troubleshooting. -LAN/WAN technologies by using the professional credential

  • Microsoft products installation, configuration, and administration

  • Support for different operating systems and applications, Windows 2008 domain administration 

  • PCs software troubleshooting (i.e. desktops and laptops)

  • Personal assets. Able to work under pressure and deliver efficient results, persistent in solving problems, takes initiative and adaptable, clear communication skills as well as leadership skills in a teamwork environment

  • Working ability to understand, analyze, evaluate, and install different software of servers, workstations, and equipment

  • Configure, maintain and troubleshooting of network printers and scanners

  • Excellent knowledge networking and computer software 

  • Knowledge of programming 

  • Ability to work as part of a team

  • Ability to work well with other campus service departments

  • Ability to perform in high-stress situations

  • Excellent written and spoken English

  • Managerial skills 

  • Strong communication, interpersonal and time management skills


Position is open until January 30, 2019


Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted. If interested, please send an updated and detailed resume to, stating “10001177 Technical Operations Manager” in the subject line. 


“We thank all individuals who have expressed interest in working at The American University in Cairo.”