Supplier Relationship Management (SRM) Manager, Procurement Services

Reports to:  Director, Procurement Services, Procurement Services

PurposeThe job holder is the discipline of strategically planning for, and managing, all interactions with third-party organizations that supply goods and/or services to the University in order to maximize the value of those interactions. In practice, SRM entails creating closer, more collaborative relationships with key suppliers in order to uncover and realize the new value and reduce the risk of failure. The focus of SRM is to develop two-way, mutually beneficial relationships with strategic supply partners to deliver greater levels of innovation and competitive advantage that could be achieved. Effective supplier relationship manager requires an enterprise-wide analysis of what activities to engage in with each supplier. The position requires a high degree of maturity, being conscientious and ethical to ensure control and proper expenditure of university funds.

Principal Accountabilities:

  • Participate in developing and implementing the procurement services policies and procedures
  • Develop a first-class service organization that responds effectively to inquiries and engenders trust from the University community
  • Develop an effective relationship with suppliers and other internal departments and respond effectively to inquiries
  • Driving an innovative and collaborative approach to supplier engagement, while working closely with procurement and key stakeholder/business owners
  • Meets with sales representatives to develop new vendor sources, updates records and secures demos for departments
  • Guiding the strategic development of the services provided by the supplier
  • Maintain, develop and enhance all type of reports to ensure keeping updated records of all the purchase requisitions and its related purchase orders whenever requested internally or externally
  • Maintain all operation control reports on a monthly basis, to reflect the performance in support of the set goals, objectives and time frame
  • Responsible for maintaining, developing and enhancing the vendors’ end-of-year performance evaluation process
  • Ensure keeping all set KPIs results updated with all related information sources and calculations
  • Support in leading any new internal initiative project
  • Manage the vendors’ quarterly, semi-annually and annually appraisal processes
  • Responsible for supplier performance management and reporting and via scorecards
  • Responsible of the vendors’ performance appraisal reports, and ensure that the reports are being shared with all stakeholders on time, or as required
  • Lead vendors review meetings to share vendor performance level, and highlight any areas of concern or improvement, whenever needed
  • Maintain and keep approved and qualified vendors lists, records, and files; update them by contacting vendors to get the latest information and circulate them periodically for interested persons and departments
  • Reporting supplier feedback to support the further development of procurement strategy
  • Developing strong internal relationships. Maintain quality performance
  • Ensuring that suppliers perform in accordance with the agreed upon requirements
  • Monitor management for daily Improvement and work for root cause elimination
  • Ensure adherence to university policies and procedures
  • Deliver a strong communication strategy to suppliers
  • Delivering presentations and briefings regularly
  • Assess regularly the risk areas of existing and new vendors, and the market risks, and make recommendations to procurement management
  • Monitor and evaluate vendor performance against the set evaluation criteria for contract renewal
  • Implement improvements to the supplier management framework
  • Responsible for the new vendors’ registration process, assist the vendors with the manual and/or the automated process to ensure a successful registration
  • Manage the new vendors’ assessment process, by assessing the capacity and efficiency of suppliers to meet the set criteria
  • Managing all new vendors and onboarding them. Ensure the new vendor's full awareness of the university policies and procedures, as well as the KPIs that will be used to measure their performance
  • Undertake supplier audits to ensure compliance with the university regulations
  • Assist in developing suppliers and identifying opportunities to drive new supplier relations
  • Work with the procurement management team in the remapping of suppliers’ portfolios to increase the quality of the vendors per each cluster
  • Support the buying team by sourcing and engaging key local and worldwide suppliers
  • Responsible for the university vendors’ complaints/queries process. Prepare reports, investigate complaints and secure adjustments, ensure standard compliance with legal requirements and make recommendations
  • Dealing with suppliers’ feedbacks, complaints, and queries, ensuring working with the concerned team(s) to take proper actions, whenever needed
  • Support the buying team in the suppliers’ catalogs management
  • Provide ideas for process improvements and recommendations to procurement management. Prepare reports regarding market conditions and merchandise costs
  • Manage both local and international suppliers and factories, visit suppliers on a regular basis to develop strong relationships
  • Survey the various markets, studying trends; and remain advised on new developments and products
  • Works alongside both internal and external parties to manage supplier relations
  • Analyze market and delivery systems to assess present and future material availability and sources
  • Review, analyze and recommend solutions to complicated problems and transactions
  • Assist in the process of resolving problems (both internal and external) in a fair and ethical manner while protecting the long term interests of the University; resolve quality and payment problems with vendors
  • Speed up the problems resolution time, by working closely with buying unit focal point to professionally resolve all problems in a fair and ethical manner while protecting the long term interests of the university
  • Maintain tracking report to measure the problem resolution lead time
  • Represent the university in formulating policies with suppliers
  • Review purchase order claims and contracts for conformance to university policy. Resolve vendor or contractor grievances and claims
  • Supervise the placed orders follow up the process with the vendors, from vendor order acknowledgment till vendor payment release, to ensure successful delivery of all the university orders accurately and timely.
  • Maintain records of goods ordered and received; route, follow-up and expedite orders; ensure that materials are delivered to user departments
  • Coordinates with internal and external parties to identify needs
  • Keep the procurement stakeholders updated with the end users requests statuses whenever needed, by ensuring that updated statuses are being sent by the order management personnel, by sending the purchase requisitions statuses updates on a weekly basis or whenever needed
  • Responsible for the vendors’ orders delay process/actions/penalties, with its related actions according to the set policies and procedures
  • Responsible for the suppliers’ contracts management. Supervise the end-users’ requests fulfillment under contracted items/services
  • Ensure a proper filing system of all local/International purchasing related documentation, as well as the related reports. May be responsible for preparing, overseeing and providing documents for audit purposes
  • Plan, direct and coordinate the activities of the SRM team members
  • Perform other related duties as assigned


Minimum Education Requirement: Bachelor degree in a relevant field. SCM certification(s) will be an asset.


  • Ten years of experience in procurement within corporate and multinational companies, SRM management experience is an asset
  • Experience in a corporate environment is an asset.


  • Strong Communication skills, analytical skills, leadership skills, working under stress, high level of tolerance, problem-solving, and diplomatic, strategic thinking
  • Must have a demonstrated passion for excellent customer service and commitment to exceptional quality
  • Strong knowledge of Supply chain management best practices
  • Excellent command of written and spoken English
  • High knowledge of the local/International market, covering goods and services
  • High organizational skills
  • Excellent written and verbal communication skills
  • Extensive negotiation skills
  • Detailed oriented with high numerical skills
  • Professional user of E.R.P, knowledge of SAP is an advantage
  • Good knowledge of business and financial issues
  • Customer oriented and diplomatic
  • High capability to manage multitasks simultaneously


                            The position is open till April 25, 2019


Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted. If interested, please send an updated and detailed resume to, statingSupplier Relationship Management (SRM) Manager” in the subject line.


“We thank all individuals who have expressed interest in working at The American University in Cairo.”