Senior Travel Supervisor, Travel Office

Reports to: Director of Travel and Business Support

Purpose: The job holder will be assisting the travel manager in managing all activities related to travel and tourism services rendered to the AUC community. Supervising and providing travel service including; airline reservation, fares and accommodation for both individuals and groups inside the AUC Community.

Principal Accountabilities:

  • Processing and answering all clients’ requests regarding making reservations, calculating fares, arranging tours, hotels, cars and cruises reservations either by phone, email or office visit either local or worldwide
  • Solving and overcoming technical problems arise due to the change of rules and regulations of service provided by outside agents under the supervision and guidance of the director
  • Preparing and reviewing invoices of issued services weekly and complete necessary tasks and send it to the controller’s office to settle payments for different service providers
  • Support customers in making arrangements for free tickets through the website of different airlines and to settle missing miles
  • Evaluate new tasks assigned to the Travel Office aligned with the department manager
  • Finalize initial reservation done by the manager to senior staff at University through following up the reservation, confirm the booking and finalize admin tasks
  • Evaluate new methods of search options given to the customer under the supervision of the manager
  • Consulting with the manager in searching different pricing methods to come up with the best economical fares to AUC
  • Handling any unexpected problems in any of the requests
  • Handling groups inside and outside Egypt
  • Assist customers in creating their frequent flyer card online
  • Responsible for updating frequent flyers log
  • Processing personal and business airport meet and assist requests
  • Weekly revision of agent’s invoices concerning the meet and assist requests
  • Follow up with AUC departments to settle the meet and assist payments
  • Availability during the weekend and national holidays to follow up reservations and confirm bookings
  • Perform other related duties as requested by the direct supervisor


Minimum Education Requirement(s):

  • At least BA in a related field
  • Additional ticketing course is a plus


  • Minimum of six years of working experience


  • Fluency in English
  • Ability to work under pressure
  • Ability to work on different airline reservation software
  • Excellent computer skills
  • Excellent communication skills



This position is open until September 18, 2019


Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted. If interested, please send an updated and detailed resume to, stating “Senior Travel Supervisor” in the subject line.


“We thank all individuals who have expressed interest in working at The American University in Cairo.”