Officer, Registrar Services, Office of the Registrar (50029873)

Reports to: Manager, Registrar Operations

Purpose: The job holder will serve as a primary point of contact for the Office of the Registrar to provide front desk service to students, faculty, staff, and parents either walk-ins, via email or phone. He/she will provide assistance with special emphasis on customer service and advising on academic procedures/deadlines and handling other basic registrar functions, and directing requests as needed.

Principal Accountabilities:

  • Greet walk-ins and answer inquiries and/or direct to the relevant registrar personnel
  • Resolve cases referred to the registrar service desk
  • Serve as the primary source regarding the process/deadline for student requests/forms
  • Provide policy interpretation related to academic regulations and procedures
  • Maintain report logs for incoming and outgoing student forms and requests
  • Assist in the completion of submitted enrollment verification forms
  • Identify gaps in the available information for students and devise means of remedy for clarity
  • Receive and respond to student/inquiries via phone/email
  • Serve students and parents as the first point of contact for any registrar related inquiry/service
  • Communicate promptly and effectively verbally/written to the various constituencies
  • Identify the needs of internal/external customers and report such information for decision making
  • Interact with other university departments as required to coordinate services rendered
  • Assist with developing communication messages to ensure consistency in the delivery of information
  • Attend to problems and inquiries from AUC community relating to academic procedures and deadlines
  • Receive and distribute incoming mail, and prepare outgoing mail and correspondence
  • Compile and maintain a list of FAQs from commonly received inquiries
  • Create relationships with other offices on campus in order to direct requests appropriately (e.g. academic advising, financial aid)
  • Respond to student inquiry in regards to the status of online submitted forms and provide guidance with the necessary action
  • Hand out copies of student credentials upon request to enrolled students
  • Understand and abide by the Family Educational Rights and Privacy Act Regulations (FERPA)
  • Receive and review submitted hard-copy student forms to ensure accuracy and successful completion of form and/or additional documentation to be processed by Academic affairs personnel
  • Receive, verify and authorize stamping of National ID forms upon student request
  • Verify change of name and/or address requests submitted to be processed by credentials personnel
  • Collect military certification requests after verification for processing by military personnel
  • Handle posting on student electronic record submitted hard-copy FERPA consents
  • Perform any other additional tasks/duties as assigned


Minimum Education Requirement(s): University degree is required.

Experience: A minimum of seven years of relevant experience preferably within an institution of higher education.


  • Strong language skills (oral and written) in Arabic and English
  • Strong computer skills with Microsoft Office Word, Excel, PowerPoint
  • Knowledge of Banner is a plus
  • Ability to communicate clearly and concisely with tact and diplomacy in all oral and written communications
  • Ability to work under pressure and multi-tasking
  • High level of confidentiality and discretion
  • Ability to work effectively in a team environment
  • Outstanding interpersonal and active listening skills along with analytical and critical thinking ability to interpret and respond appropriately
  • Must have a follow-up, follow-through, and attention to detail skills, accomplishing tasks with concern for all areas involved
  • Ability to work efficiently and complete tasks in a fast-paced environment amidst interruptions and fluctuating workloads
  • Customer service oriented/experience
  • Knowledge of AUC policies and procedures
  • Strong administrative, organizational and prioritization skills


This position is open until October 22, 2019


Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted. If interested, send an updated and detailed resume to, stating “50029873 Officer, Registrar Services” in the subject line.


“We thank all individuals who have expressed interest in working at The American University in Cairo.”