Senior Specialist, HR Staff Operations, Office of Human Resources

Reports to: Director, HR Staff Operations, Office of Human Resources

Purpose: The senior specialist will provide support to different operations functions covering appointments, benefits, leaves, separation and overtime administration. The job holder will assist in the establishment and implementation of employment and termination procedures in adherence to AUC policies and procedures for all AUC staff as well as maintaining accurate and updated staff records while issuing related reports.

Principal Accountabilities:

  • Responsible for the appointment process, providing orientation for new staff regarding University policies
  • Responsible for internal operations process including but not limited to:
    • Processing leaves without pay while ensuring the alignment with the internal University policies
    • Completing retirement procedures and documentation
    • Processing overtime documents while ensuring that it is compliant with the policy
    • Administering employee benefits programs i.e. retirement plans, tuition, medical and schooling loans
    • Issuing of HR letters as requested
    • Maintaining accurate filing and archiving of employees files according to their status
  • Communicating clearly and professionally with University members regarding HR policies and benefits as per staff handbook and announced policies
  • Implements compensation requests (i.e. promotions, reclassifications, transfers, merit increments, salary recommendations) in collaboration with direct supervisor to ensure that internal equity, consistency and integrity are maintained
  • Handles benefits programs (pension plans, schooling loan, medical coverage, life insurance coverage) for staff under the designated area
  • Maintains and updates SAP Organization Management Module with any necessary data related to staff: hiring, LWOP, contract renewal, salary charges, salary increases, internal transfer, pension plan, medical deductions
  • Strives to ensure employee understanding (and their dependents as applicable) of benefit programs by regularly generating communications and counseling employees/dependents as situations arise. Resolves employee concerns and acts as a liaison with various plan providers and fosters effective relationships with client representatives
  • Generating on a monthly basis the needed reports and provide relevant analysis on demand        
  • Perform other related duties as assigned


Minimum Education Requirement(s):  

  • Bachelor degree required
  • HR diploma is an asset


Three to five years of previous experience including two years related experience in HR


  • Excellent command of English and Arabic languages
  • Excellent computer skills: MS Word, Excel, Visio and PowerPoint
  • Working on known HCM system, preferably SAP system
  • Good knowledge of labor law requirements, social insurance and sanctions procedures
  • Initiative thinking, customer service oriented, analytical
  • Strong communication, presentation and problem-solving skills
  • Maintain excellent teamwork spirit
  • Ability to organize and prioritize workflow
  • Ability to manage and complete multiple tasks within deadlines
  • Demonstrated ability to exercise good judgment and discretion with different groups members
  • Ability to maintain confidentiality


This position is open until November 20, 2019


Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted. If interested, send an updated and detailed resume to, stating Senior Specialist, HR Staff Operations, Office of Human Resources” in the subject line.


“We thank all individuals who have expressed interest in working at The American University in Cairo."