Senior Specialist, Web Development and Technical Support, Arabic Language Instruction Department (50006557)

Reports to: Department Chair 

Purpose: The main job purpose is to develop both educational and general-purpose websites needed by ALI. In addition, conduct workshops for ALI teachers on e-learning solutions. Besides, serve as IT technical support for the ALI’s faculty, staff and students and help CALL unit director to keep ALI servers and classrooms computing equipment working properly and up to date.

Principal Accountabilities: 

  • Web Applications


    • Develop and maintain web applications using ASP.Net and SQL Server as: online exam, online schedule, online equipment tracker, LibLib website and ECA website
    • Develop and maintain educational websites using Drupal, PHP and MySQL as Morphology website, Grammar Book website, Blackboard Manual website, CALL website and e-Library
  • Website
    • Update ALI website
  • Faculty and Students
    • Serve as an IT support help desk to ALI faculty, support staff, unit directors and students
    • Digitalize, edit and convert audio and video materials to suitable formats
  • Video Shooting
    • Record audio and video materials when needed
    • Help the CALL unit director conduct training sessions for teachers to enhance their computer skills
    • Help teachers in using the smart classrooms while they are teaching
  • Upgrade Computers
    • Help students troubleshoot compatibility problems
    • Help faculty and staff members upgrading and troubleshooting software on both campuses; Tahrir Square Campus and New Cairo Campus
  • Servers
    • Help the CALL unit director keep the ALI servers function properly; create folders, within the policy folder size, in the ALI servers for teachers; prepare the new ALI servers to host the online exam and other CALL websites 
  • Smart Classrooms
    • Install new equipment on ALI classrooms
    • Coordinate with respective departments in the university to keep smart classrooms function properly
    • Update software programs in the smart classrooms
  • CALL Unit Lab
    • Help the CALL unit director in annual budget issues
    • Train new CALL unit staff members
    • Implement CALL lab rules
    • Help students in CALL unit lab after classes
    • Explore the web to find suitable equipment for ALI
    • Follow up with vendors when maintenance is needed for equipment
    • Prepare step-by-step tutorial movie clips
    • Explore new e-learning technologies
    • Deal with network photocopiers and printers
  • Software Installing and Troubleshooting 
    • Help teachers in troubleshooting software programs and install software
    • Cope with UTI networking policies and UACT policies
    • Help teachers in troubleshooting e-learning solutions such as Blackboard, Moodle and Google Hangout

Perform other related duties as assigned.


Minimum Education Requirement: Bachelor of Computer Science/Engineering

Experience: Five to seven years of experience including three years in the web development field


  • Microsoft SharePoint/WSS (Windows SharePoint Server) development and administration
  • NET technologies (ASP.NET, C#, VS.NET) 
  • XML, WSDL, and web services, HTML, CSS, and JavaScript 
  • Multi-tier architecture, SQL and relational databases is a strong plus 
  • Experience in object oriented design and development
  • Excellent analytical and problem-solving skills
  • Outstanding organizational, interpersonal, and communication skills
  • Excellent communication skills
  • Excellent command of English and Arabic languages


Position is open until August 27, 2018

Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted. If interested, please send an updated and detailed resume to, stating “50006557 Senior Specialist, Web Development & Technical Support” in the subject line. 


“We thank all individuals who have expressed interest in working at The American University in Cairo.”