Steps for E-Payment
Please keep in mind that orders take a minimum of a day to process for expedited orders. We do not honor same day requests.
1. Click on “Online Requests Electronic Payment” icon
2. Select the required service: official transcript, student transcript, graduation certificate, enrollment certificate or re-issuance of original diploma
3. Fill in the Students Service Request
4. Click Submit
5. Select the type of processing (regular or express)
6. Select the delivery option:
i. receive from the Student Service Center (SSC). Documents will be delivered ONLY to the respective student upon presenting an official ID card in addition to the cashier’s receipt and the log sheet
ii. via regular mail to USA/Canada and all other countries outside Egypt with no extra fees charged. Delivery is expected to be within two weeks time.
iii. express processing + FedEx Int’l Shipment service with an extra fee of EGP 104/mailing address, guarantees delivery within 72 hours
iv. express processing + FedEx Local (inside Egypt) Shipment service with an extra fee of EGP 43/mailing address, guarantees delivery within 48 hours.
7. Add mailing information (delivery address)
8. Click on process order button and pay button
9. Print a copy of your receipt that you received via the email address available in your submitted request
Important Note for Delivery
Documents will be delivered ONLY to the respective student upon presenting an official ID card in addition to the cashier’s receipt and the log sheet
Important Note for Egyptian Male Students
Egyptian male students, who have their military service deferred through the University, are not allowed to request their “Enrollment Certificates” through the online e-payment service if they need to include their military status. They should submit their requests to the Military Service unit in the Office of the Registrar, room P040 Admin Bldg, Plaza Level, Sunday through Thursday from 9 am - 2 pm, tel: 20.2.2615.2440 or email firstname.lastname@example.org (make sure to include your student ID number).
Important Note for Non-Egyptian Students
Non-Egyptian students seeking residence in Egypt and non-Egyptian students seeking student visa through AUC must download the FREE Student Visa Enrollment Certificate Request Form from online student forms on the registrar web site.
Helpful contacts (Kindly do not send the same inquiry to the two contacts at a time):
For E-payment technical problems: Rasha Mahmoud at 20.2.2615.2443 or email email@example.com
For submission or delivery requests, email: firstname.lastname@example.org and make sure to include your student ID number