Q3. How do I get to AUC? 
Shuttle buses are available. For more details and pick up points refer to the schedule of bus services. During orientation week, there is a specific schedule which runs during that time only. For further details please visit Getting to Campus.

Q4. Where can I stay while in Cairo? 
AUC provides on-campus residence or you check out the off-campus housing information which is provided by ISA as a means of support for international students. 

Q5. How to go about obtaining a visa? 
Citizens from the E.U. or the USA can obtain their visa upon arrival at the airport for a fee of $15. Upon entrance to the International Arrivals Hall at Cairo International Airport, stop at one of the banks located in the Hall and purchase a visa. Then proceed to the arrival officer. To be on the safe side you may go to the closest Egyptian consulate in your home country and obtain your visa prior to your arrival.
After registering as a full-time student (with 12 credit hours or above) at AUC you begin the process of obtaining a student residence visa. The procedure starts when you complete the International Student Data Form and submit it to New York office attached with a photocopy of your passport at least three months prior to your planned arrival date to Egypt in order to begin the process.
Once on campus, you can visit the Business Support office in order to start an application for a longer-term student visa. The office is located in the basement of the Administration Building (G019) and operates from 8:00-2:30 Sunday-Thursday. Issuance of a student visa takes at least three weeks to process, so we suggest dropping off your passport soon after you arrive on campus. Please be prepared with two passport-sized photos in order for the issuance process to start immediately.  At the old campus, the office responsible for visa issuance is located at the Main Building, Room 412. 

Q6. How do I get an AUC ID card? 
All international students may go to the Student Services Center (SSC) in the Information Center to get an ID card issued.  During orientation week, your assigned International Peer Leader (IPL) will assist you to have one issued. 

Q7. What are the AUC administration working hours? 
All administrative offices at AUC work from 8:30 A.M. until 3:30 P.M., Sunday through Thursday.  The weekend in Egypt is Friday and Saturday. Please note the time difference- Cairo is approximately seven hours ahead of EST in the USA and two hours ahead of Europe. To see a list of AUC office hours click here. 

Q8. How can I contact home when at AUC?
A. The easiest contact is by phone or email: A wireless connection is available on campus and at the residence halls. Please note that there are no custom duties on PCs or laptops. Cellular phones are widespread and readily available in Egypt. In addition there are public payphones and telephone operator services at AUC and in the dorms. 

Q9. I will have an AUC email address, but why should I use it?
A. If you do not use your AUC email address, you will not be able to register your courses.  It is a must to use your AUC email address after its activation.  

Q10. How do I receive/send mail and parcels?

A. The mail office is located in the Campus Center, outside the LEAD office, P019 near the CIB ATM across from McDonalds. The operating hours are from 9:00 a.m. - 3:00 p.m. so students can send and receive mail. To pick up mail, please show your ID card. If you must send a friend to pick up your mail, please give them your ID and a written note of permission.

Mail and/ or packages should be addressed as follows:

YOUR FULL NAME
The American University in Cairo
New Cairo Campus
AUC Avenue, P.O. Box 74
New Cairo
11835, Egypt
If you live in the on campus dorms, please add c/o Residential life after your name.

If you will be living in the AUC Student Residence in Zamalek, you can have your mail sent directly to the Student Residence by using the following address:
YOUR FULL NAME 
AUC University Residence
16 Mohamed Thakeb Street
Zamalek, Cairo 11211, EGYPT

You may also use moneygrams. There are several companies that enable you to send and receive moneygrams, such as Western Union. Please check www.moneygram.com or www.westernunion. com for more information. 

Q11. How do I receive money from my home country?
There are numerous ATMs available throughout Cairo as well as on campus. In addition, a growing number of high-end restaurants, supermarkets, and stores accept credit cards. Another way to receive money is through an international bank transfer. We have on-campus at AUC the Commercial International Bank (CIB), which is located in the Administration building. CIB can receive the money transfer through wire swift. In this case the payer should instruct his/ her bank to send the money transfer to:
YOUR FULL NAME
Your account number
Commercial International Bank
Swift code: CIBEEGCX005
Hoda Shaarawi Branch, AUC unit
Cairo, Egypt
You may also use moneygrams. There are several companies that enable you to send and receive moneygrams, such as Western Union.

Q12. What do I do if I lose my American credit card/ATM card during the semester?
You must contact your bank immediately to cancel  the card.  Then, have a new card mailed to you here in Cairo.  You should also contact ISA immediately to help you out with this situation.

Q13. Does ISA organize any trips and events for the International Students?
Yes, ISA organizes trips for International students. Most of our trips will be presented during the orientation opening session.  Please visit our office to learn more about trips and events.

Q14. How can I get a transcript?
A. You are entitled ONE free official transcript as a non-degree student and at graduation for degree seeking students. In order to ensure that your home institution receives your official free transcript, you must make sure you do not have any holds, either library or financial holds.  If you need unofficial transcripts or additional official transcripts, please send an email message to the Office of the Registrar at: regisauc@aucegypt.edu. For further questions email us at isa@aucegypt.edu